Jessica Brown

• Assisted customers with account inquiries and product selection to enhance service experience.
• Processed transactions efficiently, ensuring accuracy in cash handling and record keeping.
• Educated clients on banking services, fostering understanding of financial products and offerings.
• Collaborated with team members to resolve customer issues promptly and effectively.

• promoted from personal banker to supervisor in one year.
• Supervised daily banking operations to ensure compliance with policies and procedures.
• Trained and mentored staff on customer service best practices and sales techniques.
• Implemented process improvements to enhance operational efficiency within the branch.
• Assisted in developing strategies to meet branch performance and customer satisfaction goals.
• Coordinated staff scheduling to optimize workflow and manage peak service times.
• Resolved complex customer inquiries, enhancing client relationships and loyalty.
• Evaluated team performance, providing constructive feedback to foster professional growth.

• Transfer data from paper formats into computer files/database systems using keyboards, data recorders or optical scanners.
• Data entry, process driver paperwork and assist dispatchers.

Other dates of employment January 2007 - June 2010

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Coordinated communication between departments, enhancing information flow and operational efficiency.
• Maintained accurate records of incoming calls and messages, improving response times for inquiries.
• Assisted in handling customer complaints, providing effective solutions to enhance satisfaction levels.

• Oversaw daily operations, ensuring team efficiency and adherence to service standards.
• Mentored team members, fostering skill development and enhancing productivity.
• Implemented process improvements, streamlining workflows for increased operational effectiveness.
• Coordinated project timelines and resources, facilitating timely completion of objectives.
• Handled car titles, data entry, filed, audits, daily reports.

Titles held during employment: Scanning clerk,validation clerk, Scan/Verify team lead