Jessica N. Brown
Gardendale,AL
Summary
Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
First Impression Receptionist
Complete Health
Birmingham, AL
04.2024 - Current
- Managed the patient check-in/check-out flow, collected patient information, updated and maintained patient information, and scanned insurance information into patients' charts.
- Greeting and assisting patients daily.
- Maintaining a clean and organized reception area, ensuring a positive first impression.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
Front Desk Receptionist
OrthoSports Associates
Birmingham, AL
06.2021 - 04.2024
- Provide a warm and welcoming first impression to all patients and visitors.
- Scan documents to patients' electronic charts.
- Follow clinic policies and procedures regarding HIPAA and compliance.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Responded to customer inquiries via phone, email, and in person.
Certified Clinical Medical Assistant (CCMA)
Cahaba Medical Care
Birmingham, AL
02.2016 - 06.2021
- Assisted the doctor with in-office procedures.
- Performed clinical skills under physician supervision.
- Provided clinical oversight and guidance to medical staff.
- Evaluated proposed treatments or services based on appropriateness, necessity, clinical efficacy, cost-effectiveness, and medical necessity guidelines.
- Developed and delivered training programs for medical staff on topics such as patient care, clinical processes, and healthcare regulations.
Education
Ashworth High School
04-2010
High School Diploma -
Minor High School
Birmingham, AL05-2006
Skills
- Patient assessment
- Vaccine administration
- HIPAA compliance
- Vital signs monitoring
- Appointment scheduling
- Patient scheduling
- Medical terminology proficiency
- EKG monitoring
- Vital signs measurement
- Physician support
- Patient care coordination
- Medical history intake
- Medical terminology
- Patient intake process
- Vital sign monitoring
- EKG administration
Certification
- Certified Clinical Medical Assistant
- BLS Certification, 08/01/24, 08/01/26
- First Aid Certification
- CNA
Willing To Relocate
- Birmingham, AL
- Adamsville, AL
Timeline
First Impression Receptionist
Complete Health
04.2024 - Current
Front Desk Receptionist
OrthoSports Associates
06.2021 - 04.2024
Certified Clinical Medical Assistant (CCMA)
Cahaba Medical Care
02.2016 - 06.2021
Ashworth High School
High School Diploma -
Minor High School
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