Hi, I’m
Jessica Brown
Baltimore,MD
Summary
Administrative & Operations Professional with 10+ years of experience supporting healthcare and human-services programs. Skilled in office operations, scheduling, QuickBooks Online, Google Workspace, documentation management, and client support. Mission-driven, detail-oriented, and committed to supporting inclusive community programs
Overview
11
years of professional experience
Work History
Twin Pathways Support
Support Broker / Intake Coordinator
01.2023 - Current
Job overview
- Lead liaison for HR, payroll, and direct support teams, managing 30+ individualized service plans aligned with federal and state program goals.
- Apply Agile methodologies and project tracking tools to monitor deliverables, timelines, and resources, ensuring on-time and compliant project delivery.
- Create and deploy digital training assets, increasing SOP adherence by 7% across multi-disciplinary teams.
- Facilitate virtual meetings via MS Teams, track project status, and ensure alignment with organizational objectives.
- Produce detailed monthly status reports and analytics for state compliance audits.
- Coordinate across clinical, billing, and admin departments to ensure seamless client transitions and service delivery.
- Maintain strict HIPAA compliance and confidentiality for all client records.
- Overhauled file management system for 100+ client records, reducing processing time by 30%.
- Streamlined scheduling and intake procedures, contributing to a 30% boost in client satisfaction.
- Serve as first point of contact for prospective clients, clearly communicating program details, eligibility, and processes.
Walgreens
Pharmacy Operations Manager
06.2015 - 06.2025
Job overview
- Directed enterprise-level pharmacy system migration (AS400 to RXi) including risk analysis, vendor coordination, staff training, and phased rollout across multiple locations.
- Managed $500K+ annual inventory budget, implementing new loss-prevention protocols that reduced shrinkage below 2%.
- Supervised 15+ team members, leading cross-functional initiatives to improve operational workflows and customer satisfaction scores.
- Developed SOPs and training materials for new system adoption, enhancing team performance and compliance.
- Compiled and presented weekly operational metrics and KPIs to senior leadership, driving data-informed decision-making and performance improvements.
Education
Community College of Baltimore County
from Project Management, Healthcare Administration
01.2027
University Overview
- Currently Enrolled
- Expected Graduation: 2027
- Relevant Coursework: Project Management, Healthcare Administration
Skills
- Agile
- Scrum
- Waterfall
- Hybrid Project Management
- Full Project Lifecycle
- Scope Management
- Timeline Management
- Budget Management
- Government Contracting
- Regulatory Compliance
- Risk Management
- Resource Allocation
- Milestone Tracking
- Change Management
- Process Improvement
- Quality Assurance
- Stakeholder Engagement
- Cross-functional Team Leadership
- JIRA
- Smartsheet
- MS Project
- Asana
- MS Teams
- Slack
- ADP
- EPIC
- Advanced Excel
- MS SQL
- Tableau
- Python
- JavaScript
- Microsoft Azure
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- RXi
- AS400
- ScriptPro
- Decision-making skills
- Customer service background
- Complaint handling
- 340B
- FQHC
Core Skills And Tools
Core Skills And Tools
Agile, Scrum, Waterfall, Hybrid Project Management, Full Project Lifecycle, Scope, Timeline & Budget Management, Government Contracting (CMS, OIG), Regulatory Compliance, Risk Management, Resource Allocation, Milestone Tracking, Change Management, Process Improvement, Quality Assurance, Stakeholder Engagement, Cross-functional Team Leadership, Project Management Software: JIRA, Smartsheet, MS Project (Basic), Asana (Basic), Collaboration: MS Teams, Slack (Basic), CRM & ERP Systems: ADP, EPIC, Data Analysis & Reporting: Advanced Excel, MS SQL, Tableau (Basic), Programming: Python, JavaScript, Cloud Platforms: Microsoft Azure, Microsoft Office Suite: Word, PowerPoint, Outlook, Pharmacy Management: RXi, AS400, ScriptPro, 340B complexes, FQHC pharmaceuticals
Timeline
Support Broker / Intake Coordinator
Twin Pathways Support
01.2023 - Current
Pharmacy Operations Manager
Walgreens
06.2015 - 06.2025
Community College of Baltimore County
from Project Management, Healthcare Administration