Jessica Brown
Mentone,CA
Summary
Skilled Business Professional with extensive front-line management experience seeking an organization that values initiative, hard-work and solid problem-solving skills. Work experience has included all aspects of operations including staffing, financial management, customer service and marketing. Notable strengths include a solid knowledge of operations and project management, strong organizational skills and hands-on leadership experience.
Overview
30
30
years of professional experience
Work History
Student Proctor
Excelsior Charter School
01.2026 - Current
- Handled emergency situations calmly and effectively, prioritizing student safety while adhering to established protocols.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Life Insurance Agent
American Income Life Insurance Company
08.2024 - Current
- Developed tailored insurance plans to meet diverse client needs.
- Conducted comprehensive policy reviews to ensure compliance and suitability.
- Educated clients on coverage options and benefits through detailed consultations.
- Generated leads through community outreach and networking initiatives.
Store Manager
Stater Bros. Markets
06.1996 - 04.2024
- Manage all operations including opening and closing the store, sales forecasting, online supply procurement and management, inventory control, site maintenance and repairs, and the overall ambiance and sanitation of the facility.
- Work at a variety of locations servicing an array of demographics and overseeing a staff of up to 150 employees and a management team of up to 13.
- Responsible for recruiting, staff selection, on-boarding, orientation and training of both new and current employees.
- Ensure compliance with labor laws and collective bargaining agreement.
- Produce labor schedules within pre-designated labor constraints. Manage time off requests including but limited to vacation, sick time and leaves of absence.
- File workers' compensation claims.
- Complete performance evaluations and oversaw performance management including evaluations, coaching, positive recognition, and disciplinary action up to terminations.
- Oversight of daily accounting functions including payroll, monitoring sales, cash reconciliation, inventory procurement, general ledgers, accounts payable and overseeing concentration log to track daily bank deposits. Skilled at maintaining budgets. Approximate sales revenues equaled $27 million annually.
- Inspect proper merchandise processing, displays, and monitored loss prevention program.
- Responsible for all aspects of customer service including complaints, positive feedback, community interaction, sales, injury claims and operating cash registers. Also served as a corporate liaison.
- Stay informed of marketing initiatives, including seasonal displays and delegate to the appropriate party.
- Represent the organization at city council meetings as needed.
- Promoted throughout the years, acting as store manager since 2008.
Education
Master of Business Administration -
Western Governors University
01.2020
Skills
- Computer skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Outlook
- Customer relation skills
- Organizational skills
- Communication skills
- Interpersonal skills
- Team leadership
- Project management
- Sales
- Marketing
- Promotional initiatives
Timeline
Student Proctor
Excelsior Charter School
01.2026 - Current
Life Insurance Agent
American Income Life Insurance Company
08.2024 - Current
Store Manager
Stater Bros. Markets
06.1996 - 04.2024
Master of Business Administration -
Western Governors University