Jessica Bruer
Benton,KY
Summary
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baptist Health Medical Group Orthopedic & Sports Med
10.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Streamlined clinic operations by efficiently scheduling appointments and managing patient flow, optimizing the overall experience for both patients and staff.
- Assisted patients in navigating insurance complexities, advocating for their needs and helping them obtain coverage for essential orthopedic treatments or procedures.
- Demonstrated strong attention to detail when completing insurance forms and obtaining necessary authorizations for treatments.
- Managed 20 or more patients daily.
Medical Assistant
Baptist Health Medical Group OBYN
10.2023 - 10.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Managed 20 patients' daily.
Medical Assist
Orthopedic Institute of Western Kentucky
01.2020 - 01.2023
- Worked effectively in fast-paced environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Managed approximately 40 patients daily.
- Managed approximately 60 to 100 incoming calls, emails, and faxes per day.
Medical Assistant
Baptist Health Occupational Medicine
01.2018 - 01.2020
- Streamlined the employee onboarding process by developing comprehensive health screening protocols and immunization requirements.
- Supported employees in maintaining compliance with OSHA regulations through regular trainings and educational materials.
- Conducted DOT drug screens
- DOT physicals
- Managed 20 physicals or fit testing daily.
Medical Assistant
Baptist Health Urgent Care
01.2016 - 01.2020
- Assisted physicians with minor procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Managed approximately 30 to 40 incoming calls, emails, and faxes.
CNA
Baptist Health Paducah
01.2014 - 01.2016
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Managed patient care on 40 patients daily.
CNA
Countryside Center
01.2013 - 01.2014
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Performed patient care such as hygiene, oral care, and nail care on 20 or more patients daily.
Education
Associate of Applied Science - HEALTH SCIENCE TECHNOLOGY
West Kentucky Community And Technical College
Paducah, KY12.2015
Skills
- Vital sign monitoring
- Phlebotomy
- Medication administration
- Medical Coding and Billing
- CPR
- EKG training
- Medical supply inventory
- DOT drug screening
- Medical terminology knowledge
- Orthopedic splints
- HIPAA compliance
- DME fitting
- Patient scheduling
- Workflow management
Certification
- CNA - Certified Nurse Assistant
Timeline
Medical Assistant
Baptist Health Medical Group Orthopedic & Sports Med
10.2024 - Current
Medical Assistant
Baptist Health Medical Group OBYN
10.2023 - 10.2024
Medical Assist
Orthopedic Institute of Western Kentucky
01.2020 - 01.2023
Medical Assistant
Baptist Health Occupational Medicine
01.2018 - 01.2020
Medical Assistant
Baptist Health Urgent Care
01.2016 - 01.2020
CNA
Baptist Health Paducah
01.2014 - 01.2016
CNA
Countryside Center
01.2013 - 01.2014
Associate of Applied Science - HEALTH SCIENCE TECHNOLOGY
West Kentucky Community And Technical College
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