Jessica Bruhl
Dallas,TX
Summary
Proven leader with extensive experience at Dallas Sheriff Department, adept in de-escalation techniques and bilingual communication. Excelled in emergency response, improving facility safety, and enhancing patient care coordination at Medical Solutions, US Navy. Demonstrates critical thinking and computer skills, achieving streamlined operations and optimal patient scheduling at Baylor Scott & White Medical.
Overview
10
10
years of professional experience
Work History
Detention Officer
Dallas Sheriff Department
02.2022 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
Clinical Intake Coordinator
Medical Solutions, US Navy
03.2020 - 02.2022
- Obtained notes and information for nurse case managers and adjuster.
- Developed effective training materials for new employees to expedite their understanding of job responsibilities and improve overall performance.
- Provided exceptional customer service to patients, families, and healthcare providers during the intake process, promoting a welcoming atmosphere.
- Facilitated seamless transitions between hospital discharge and home-based care by effectively communicating with various medical personnel involved in patient care coordination.
- Optimized appointment scheduling procedures to minimize overlaps or delays in patient care delivery.
- Scheduled appointments with network providers and sent precertification letters under direction of nurse case manager and medical adjusters.
- Conducted thorough assessments of new patients to determine eligibility for services, ensuring appropriate allocation of resources.
Medical Scheduler
Baylor Scott & White Medical Center
04.2014 - 03.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
Education
Bachelor of Science - Surgical Technology
Tarrant County College District
Fort Worth, TX05.2026
Skills
De-Escalation Techniques
Computer skills
Bilingual
Communication
Leadership
Attention to detail
Critical thinking
Languages
Spanish
Full Professional
Timeline
Detention Officer
Dallas Sheriff Department
02.2022 - Current
Clinical Intake Coordinator
Medical Solutions, US Navy
03.2020 - 02.2022
Medical Scheduler
Baylor Scott & White Medical Center
04.2014 - 03.2020
Bachelor of Science - Surgical Technology
Tarrant County College District
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