Jessica Brumfield
Nitro
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Western And Southern Life
05.2023 - Current
- Maintained Excel spreadsheets for all clerical reports for new brokerage business, reinstated policies with funds not yet allocated, bank adjustments and current claims pending settlement.
- Processed all incoming and outgoing mail.
- Completed multi-step verification process of clients to verify identity.
- Processed the intake paperwork with all newly hired agents.
- Responsible for ordering all supplies for the local detachment.
- Made bank deposits on behalf of W&S company.
- Processed death and cancer claims over the phone and in person.
- Followed all W & S policies and procedures for retention files.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about their policies and payment information.
- Multitasked to handle diverse customer needs in high-volume insurance setting, prioritizing tasks to keep up with challenging deadlines.
Consultant
FedEx Office
08.2022 - 05.2023
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Utilize computer systems Canva and Photoshop to create projects for clients such as posters, banners, brochures and books.
- Manage costumer accounts and processed paperwork for non profits to receive discounts.
- Take daily inventory of current packages in the building.
- Package customers shipping contents according to Fedex policy and regulations.
Customer Service Representative
West Virginia Parkway Authorities
12.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and easily prevented calls from escalating
- Answered constant flow of customer calls with minimal wait times.
- Processed customer transactions.
- Assisted customers with managing their accounts and walked them through making edits to their online accounts.
- Operated a cash drawer.
- Interacted with customers through live chat to assist with violations and negotiated on a settlement payment.
Salesperson
Tim Short Acura (permanently Closed)
04.2019 - 09.2019
- Worked to build relationships with customers and built potential for additional sales or referrals.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Collected information from the customer to complete an inquiry of credit.
Receptionist
Women's Health Center Of WV
08.2015 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Verified patient insurance eligibility.
- Disputed unpaid charged with patient's insurance.
Education
GED -
Saint Albans High School
01.2012
Skills
- Insurance Support
- Customer Response
- Payment Processing
- Sales Support
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Positive Attitude
- Attention to Detail
- Complaint Handling
- Critical Thinking
- Conflict Resolution
- HIPPA
- Referral Coordination
Timeline
Customer Support Specialist
Western And Southern Life
05.2023 - Current
Consultant
FedEx Office
08.2022 - 05.2023
Customer Service Representative
West Virginia Parkway Authorities
12.2019 - 08.2021
Salesperson
Tim Short Acura (permanently Closed)
04.2019 - 09.2019
Receptionist
Women's Health Center Of WV
08.2015 - 04.2019
GED -
Saint Albans High School
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