Jessica Bryant

• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Prepared billing statements and invoices for customer purchases and recorded transaction dates, prices, and fees to support accuracy.
• Gathered, evaluated, and summarized account data in detailed financial reports.
• Strengthened financial operations by conducting bank reconciliations and financial reporting.
• Tracked financial progress by creating quarterly and yearly balance sheets.
• Reduced financial discrepancies, reconciled bank accounts, and organized record-keeping, every month information into accounting software.
• Streamlined daily reporting information entry for efficient record-keeping purposes.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Reconciled accounts, managed audits, and updated financial records with remarkable accuracy.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Made outbound calls to vendors and customers to discuss and resolve account needs.
• Reviewed accounts every month to assess aging and pursue collection of funds.
• Followed up on overdue payments and payment plans from clients to establish good cash flow.
• Assisted in month-end closing procedures, ensuring accurate financial reporting.
• Posted customer payments by recording cash, checks, and credit card transactions.
• Implemented automated reminder emails to clients regarding upcoming payment due dates, resulting in timelier remittance processing.
• Responded to inbound inquiries regarding accounts and payments.
• Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
• Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
• Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team's operations.
• Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
• Monitored accounts to verify compliance with payment terms and schedules.
• Utilized Microsoft Excel, Fifth Third Commercial, Windward, and Oracle software to manage invoices and payments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Intercepted incoming customer calls which included pricing and availability, order entry, order status, and questions regarding products.
• Processed orders received via email, customer portal, fax, and phone call. Confirmed pricing and lead time.
• Provided problem-solving such as incomplete or shorted shipments, and price discrepancies, and issued return authorizations and credits.
• Experienced in a fast-paced, multi-task team environment.

Collection Account Manager|

• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
• Maintained up-to-date knowledge of product and service changes.

• Improved customer satisfaction by addressing and resolving collection disputes promptly.
• Reduced outstanding debts by implementing effective negotiation strategies with delinquent account holders.
• Implemented a proactive approach to account management, identifying potential issues before they escalated into major problems requiring intervention from senior management or external parties.
• Achieved consistently high levels of client satisfaction by delivering exceptional customer service and resolving issues with professionalism and empathy.
• Provided support to customers facing financial difficulties, offering payment plans that facilitated prompt repayment while maintaining goodwill.
• Initiated legal action against non-compliant debtors when necessary, protecting company assets from revenue loss.
• Trained junior staff members in effective collection techniques, fostering a knowledgeable and high-performing team environment.
• Maintained accurate records of all collection activities, facilitating transparency and easy access to information when needed.
• Maintained accurate records of customer accounts, payments, and payment plans.

• Resolved complex billing issues by working collaboratively with clients, and fostering positive relationships.
• · Responding to customer inquiries regarding service, billing, equipment, features, activations, and changes to account information.
• Assessing customer needs and informing them about services available.
• Utilizing analytical capabilities to review customer records and recommend needs-based solutions.
• Gathering and researching information to resolve customer inquiries and logging customer calls.
• Completed, processed, and maintained applicable paperwork and records.
• Reduced financial discrepancies with thorough reconciliation of accounts and accurate recordkeeping.
• 
  

• Maintained a safe and clean environment for donors, adhering to strict sanitation protocols.
• Promoted a positive donor experience with informative pre-donation orientation sessions.
• Prepared donor booth and autos heresies machine for the pheresis process.
• Daily calibration and troubleshooting of equipment, including resolution of out-of-spec results and equipment failures.
• Ensured the accuracy and legible recording of patient data in charts, records, and Donor Management Systems as outlined in Standard Operating Procedures.
• Maintained a clean and efficient work environment and ensured sufficient operating supplies were available.
• Followed Health Safety and Environment SOPs and OSHA policies and maintained the confidentiality of all personnel, donor, and center information.
• Assisted in recruiting new donors through targeted outreach efforts and community events.