Jessica Bryant
Oxford,Ga,GA
Summary
Seasoned Restaurant Service Manager with comprehensive exposure to upscale dining and family restaurant environments. Demonstrated strengths lie in staff leadership, operational management, and customer service excellence. Experience includes spearheading initiatives that improved service quality, boosted customer satisfaction, and enhanced overall restaurant performance. Innovative restaurant manager with several years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations.
Overview
8
8
years of professional experience
Work History
Inventory Manager
Pallet Rack Surplus
Conyers, GA
11.2024 - Current
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Monitored inventories on computer to generate accurate reports.
Shift Leader
O'Charley's Restaurant & Bar
Stockbridge, GA
10.2023 - Current
- Assisted in training new employees on shift operations.
- Monitored employee performance and provided feedback for improvement.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Resolved customer complaints promptly and professionally.
Bar Manager
O'Charley's Restaurant & Bar
Conyers, GA
09.2021 - 08.2022
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Monitored patron alcohol consumption to encourage safety.
General Manager
Social House
Porterdale, Georgia
01.2017 - 09.2020
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Designed sales and service strategies to improve revenue and retention.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
Education
Esthetics - Make Up And Hair Removal
GCI
Conyers, GA12-2008
Skills
- Inventory counts
- Cost reduction strategies
- Materials management
- Maintaining stock levels
- Team leadership
- Personnel management
- Resource allocations
- Team development
- Time management abilities
- Stock rotation
- Report preparation
- Product availability research
- Team training
- Inventory control
- Cash handling
- Employee training
- Motivation
- Staff training and development
- Training and development
- Profit and loss accountability
- Sales
- Cost reductions
- Loss prevention
- Staff management
- Verbal and written communication
- Purchasing and planning
- Scheduling
- Restaurant operations
- Customer satisfaction
- Investigating complaints
- Manage promotions
- Teamwork
- Proven sales record
- Conflict resolution techniques
- Restaurant operations management
- Purchasing and cost control
- Passion for customer satisfaction
- Labor and food cost control
- Point of sale (POS) system operation
- Table management
- Employee retention
- Shift management
- Employee schedule management
- Take-out service
- Food service background
- Stable work history
- Supervisory skills
- Safety compliance
- Health regulation adherence
- Conflict resolution
- Customer service
- Team building
- Cash handling procedures
- Food safety compliance
- Financial reporting
- Problem solving
- Paperwork reviewing
- Initiative and Self-motivation
- Variance management
- Inventory audits
- Reporting processes
- Inventory distribution
- Inventory optimization
- Professional demeanor
- Attention to detail
- Effective communication
- Purchasing management
- Cycle counts
- Time management
Affiliations
- I Love working as a team.
- I enjoy projects.
- Im great at organization.
- I can communicate with ASL
Accomplishments
- I have Helped O'Charleys raise $22,085 For autism and Children's Healthcare of Atlanta.
- I win all the 5 Star review Contests.
- I sell the most Gift cards at Christmas every Year.
Languages
ASL
Elementary
Timeline
Inventory Manager
Pallet Rack Surplus
11.2024 - Current
Shift Leader
O'Charley's Restaurant & Bar
10.2023 - Current
Bar Manager
O'Charley's Restaurant & Bar
09.2021 - 08.2022
General Manager
Social House
01.2017 - 09.2020
Esthetics - Make Up And Hair Removal
GCI
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