JESSICA BRYANT
Newport News,VA
Summary
Business Systems Analyst with 4+ years owning the full intake-to-delivery cycle across 6+ concurrent projects. What sets me apart is that I bridge the gap between business and engineering. I've built a Selenium/C# test automation framework, deployed 12 Power Automate workflows, and maintained 95% alignment between requirements and delivered functionality. At Accenture I was the primary point of contact for all incoming feature requests, managing a cross-functional approval process spanning 12+ specialized categories including accounting, HR, technical, and capital expenditures. I work best owning complex, multi-stakeholder work end-to-end, where I can catch gaps early, write tight requirements, and keep teams moving without needing a translator on either side.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Business Analyst / Software Engineering Associate
ACCENTURE(Acquired From L3Harris)
Remote
10.2022 - 09.2025
- Served as the primary point of contact for all incoming feature requests, leading initial scoping meetings with requesters, documenting requirements, and validating requests with managers to catch policy conflicts before work began.
- Owned a multi-category approval workflow spanning 12+ specialized areas including accounting, HR, technical review, and capital expenditures, coordinating sign-off from a rotating roster of director and manager-level SMEs and form owners across each category.
- Served as the main bridge between business stakeholders and an 8-person development team across 6+ concurrent projects, maintaining 95% alignment between requirements and delivered functionality.
- Conducted comprehensive application assessments for decommissioning and architectural reviews, evaluating full tech stacks, stakeholders, user bases, and developer ownership from front to back.
- Led structured knowledge transfer sessions with departing and retiring developers, using a standardized interview approach to document tech stack details, admin access, key users, and institutional knowledge before it walked out the door.
- Ran all Agile ceremonies including daily stand-ups, sprint planning, and backlog refinement, making prioritization decisions and delegating work to developers as the de facto Scrum Master for the team.
- Conducted build vs. buy vs. retire feasibility analyses and presented findings in executive-ready format, directly influencing technology roadmap decisions.
- Collaborated on UX/UI work to help SMEs and form owners visualize proposed features before development began, reducing rework from misaligned expectations.
- Built a Selenium/C# automated testing framework that cut manual testing effort by 35% and wrote testing plans for applications requiring coverage from scratch.
- Designed and deployed 12 workflow automations using Power Automate and Power Apps, eliminating repetitive manual processes across multiple departments.
- ACQUIRED FROM L3HARRIS
CHAT DEVELOPMENT INTERN
FERGUSON ENTERPRISES
Remote
06.2021 - 09.2022
- Led end-to-end design and deployment of a virtual agent chatbots, from requirements gathering and user journey mapping through production launch, reducing incoming support requests by 15%.
- Analyzed ServiceNow ticket data to surface recurring issues, then translated findings into targeted system improvements and documentation updates.
- Ran system, regression, and post-release testing tracked defects and worked directly with developers to resolve them before they reached users.
QUALITY RATER
TELUS(Acquired From Lionbridge)
Remote
07.2018 - 06.2021
- Evaluated search engine results against structured quality frameworks, providing feedback that informed iterative improvements to search algorithm performance.
- Developed strong judgment for interpreting ambiguous, evolving guidelines across diverse content types, a foundation that carried directly into requirements analysis work.
- Maintaining a monthly internal audit score of 90%
Education
BACHELOR OF SCIENCE (B.S.) - SOFTWARE DEVELOPMENT
Western Governors University
01-2022
ASSOCIATE OF SCIENCE (A.S.) - SOCIAL SCIENCE
Thomas Nelson Community College
01-2017
Skills
- Selenium
- Spec Flow
- C#
- Python
- Java
- NET
- Jira
- Git
- Azure DevOps
- SQL Server
Certification
- AWS Solutions Architect Associate, 01/11/26
- Project + Certification, issued 2022
Timeline
Technical Business Analyst / Software Engineering Associate
ACCENTURE(Acquired From L3Harris)
10.2022 - 09.2025
CHAT DEVELOPMENT INTERN
FERGUSON ENTERPRISES
06.2021 - 09.2022
QUALITY RATER
TELUS(Acquired From Lionbridge)
07.2018 - 06.2021
BACHELOR OF SCIENCE (B.S.) - SOFTWARE DEVELOPMENT
Western Governors University
ASSOCIATE OF SCIENCE (A.S.) - SOCIAL SCIENCE
Thomas Nelson Community College