Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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JESSICA BUCCOLO
Open To Work

JESSICA BUCCOLO

Treasury/Cash Management
Commerce,TX

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Principal Process ManagerSR. PROCESS MANAGERCOMMERCIAL SERVICES ADVISORTREASURY OPERATIONS MANAGERTREASURY MANAGEMENT SPECIALIST

Work Type

Full Time

Location Preference

HybridOn-SiteRemote
Location: Commerce, TX, USDallas, TXPlano, TX
Open to relocation: Yes

Salary Range

$80000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offPaid sick leavePersonal development programsCareer advancement

Summary

Professional process management expert with proven track record in enhancing operational efficiency and driving process improvements. Focused on team collaboration and achieving high-impact results. Recognized for strong analytical skills and adaptability to shifting priorities, ensuring seamless workflow and productivity.

Overview

18
18
years of professional experience

Work History

Principal Process Manager

Capital One
Plano, TX
01.2023 - 09.2025
  • Streamlined operational workflows to enhance efficiency and reduce process redundancies.
  • Mentored team members on best practices for process optimization and quality assurance.
  • Completed and maintained monthly Quality Assurance reviews
  • Analyzed & reported on Quality Assurance metrics & Quality Control distracters, to identify areas for improvement and implement corrective actions.
  • Ran monthly work metrics of Treasury Operations team
  • Back up for our team lead
  • Mentored new hires, fostering professional development and ensuring adherence to best practices

SR. PROCESS MANAGER

Capital One
Plano, TX
03.2020 - 12.2022
  • Responsible for the onboarding of new/existing Small Business Treasury clients
  • In charge of training Small Business clients on the online Treasury banking system
  • Assists in maintaining and updating Desktop Guides for Onboarding
  • Responsible for the Peer Review of others cases before they go live
  • Mentored new hires, fostering professional development and ensuring adherence to best practices.

COMMERCIAL SERVICES ADVISOR

UNITED BANK
Martinsburg, WV
03.2017 - 09.2019
  • Responsible for maintenance & review of Treasury portfolios exceeding $5MM
  • Onboarding & support of new clients from Commercial Services Officers
  • Assists in completing monthly Commercial deposit reports for Executive Management
  • Coordinates with Security & Fraud team to ensure education of high-risk clients on fraud prevention services
  • Responsible for reviewing and decisioning new and temporary ACH limits

TREASURY OPERATIONS MANAGER

United Bank
Chantilly, VA
08.2008 - 02.2017
  • Assisted in 4 bank acquisitions
  • Assisted with core conversion to FIS
  • Oversaw onboarding & implementation of services
  • Managed and processed monthly Account Analysis billing
  • Responsible for annual review & maintenance of all waived analysis accounts
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction

TREASURY MANAGEMENT SPECIALIST

United Bank
Chantilly, VA
07.2007 - 07.2008
  • In charge of training internal and external clients on Commercial Online banking system
  • Responsible for on-boarding new Treasury clients
  • Assisted in creating, maintaining and updating procedures for Treasury Management
  • Ensured accuracy of monthly account analysis billing

Education

High School Diploma -

NORTHERN VIRGINIA COMMUNITY COLLEGE
Manassas, VA

Skills

  • Leadership
  • Positive attitude
  • Attention to detail
  • Multitasking Abilities
  • Research
  • Communication
  • Teamwork
  • Customer Service
  • Operational excellence
  • Report generation
  • Problem solutions

Timeline

Principal Process Manager

Capital One
01.2023 - 09.2025

SR. PROCESS MANAGER

Capital One
03.2020 - 12.2022

COMMERCIAL SERVICES ADVISOR

UNITED BANK
03.2017 - 09.2019

TREASURY OPERATIONS MANAGER

United Bank
08.2008 - 02.2017

TREASURY MANAGEMENT SPECIALIST

United Bank
07.2007 - 07.2008

High School Diploma -

NORTHERN VIRGINIA COMMUNITY COLLEGE

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