Jessica Buchanan
Hammond,LA
Summary
Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders.
Overview
20
20
years of professional experience
Work History
Project Coordinator
ADB Companies Inc
Hammond, LA
10.2021 - Current
- Drafted presentations outlining the current state of specific projects for review by senior managers.
- Conducted risk assessments and identified potential issues that could affect project success.
- Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Managed communication channels between various teams involved in the execution of complex projects.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Produced status reports for customers and senior management.
- Liaised between departments, vendors and clients to monitor project expenses.
- Assisted project manager in drafting schedules and related documentation.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Allocated resources and materials to respective departments to accommodate needs.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Established and maintained quality performance metrics to meet objectives.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Assessed, monitored and reported on work progression.
- Served as point-of-contact to support order management, testing and reporting.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Used control tools to update and monitor project schedules.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Handled portfolio of initiatives to support organization's goals.
- Created and maintained project documentation to drive transparency with stakeholders.
- Conferred with project personnel to identify and resolve problems.
- Submitted budget estimates, progress reports and cost tracking reports.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Produced thorough, accurate and timely reports of project activities.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Created project status presentations for delivery to customers or project personnel.
- Identified project needs by reviewing project objectives and schedules.
- Generated weekly aging reports for management review.
- Resolved discrepancies between invoice information and purchase orders.
- Maintained accurate records of all invoices, payments, credits, and other transactions.
- Analyzed customer accounts to ensure timely payment of invoices.
- Ensured compliance with company policies, procedures, and applicable laws relating to accounts receivable activities.
- Created detailed reports on billing activities for management review.
- Provided excellent customer service by responding promptly to inquiries from vendors or customers regarding billing issues or discrepancies.
- Processed vendor payments and reconciled vendor statements.
- Investigated disputes raised by customers regarding their account balances or invoice charges.
- Developed strategies for improving collection processes while maintaining positive relationships with customers.
- Collaborated with sales team on resolving any billing disputes with customers.
- Managed day-to-day operations within the Accounts Receivable department including training new staff members on relevant processes.
- Followed up on past due accounts receivable balances to ensure timely payment.
- Reviewed and verified invoices for accuracy and completeness.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Contacted vendors to follow up on late invoices.
- Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
- Maintained historical records by microfilming and filing documents.
- Managed all payments processing, invoicing and collections tasks.
- Maintained updates on all modules within NetSuite including Financials, Order Management, CRM and eCommerce applications.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Created expense reports using accounting software applications such as QuickBooks or Sage 50 Accounting Software.
- Performed data entry tasks accurately into accounting systems such as QuickBooks or Sage 50.
- Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
- Performed basic bookkeeping tasks such as tracking expenses using accounting software packages like QuickBooks or Sage 50 Accounting Solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Processed invoices and verified accuracy of financial documents prior to submission.
- Developed project plans by coordinating tasks among various departments.
- Researched new products or services that could benefit the organization.
- Developed procedures manuals outlining standard operating practices within the department.
- Handled confidential information with discretion and maintained organized filing systems.
- Prepared documents for external auditing processes as needed.
- Coordinated office activities such as ordering supplies, managing mail distribution, scheduling repairs.
- Organized meetings and conferences, scheduled appointments, and managed travel itineraries for senior managers.
- Performed data entry into various databases used by the organization's management team.
Dog Groomer / Tech / Kennel
Animal Care Hospital
Mandeville, LA
08.2008 - 10.2021
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Performed minor medical procedures such as gland expression and flea treatments.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Attended training seminars or conferences related to pet care industry topics.
- Ordered additional supplies as needed to maintain adequate stock levels.
- Consulted with veterinarians regarding the health conditions of dogs being groomed.
- Scheduled appointments for clients using online software programs.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Supervised apprentice groomers during daily operations.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Ensured safety of animals at all times by following established safety protocols.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Handled cash transactions accurately when accepting payment from customers.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Kept detailed records of services performed for each animal client.
- Cared for pets during owners' absences.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Walked animals outside to avoid accidents in play areas or bedding.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Delivered excellent service to pet owners to drive repeat business.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Administered medications to animals.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scheduled grooming and veterinary appointments for animals.
- Prepared specimens for laboratory analysis by collecting samples, labeling them correctly and ensuring proper storage conditions.
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments.
- Ensured that all safety protocols were followed when handling hazardous materials or operating equipment such as x-ray machines or anesthesia machines.
- Performed basic diagnostic tests such as fecal examinations or skin scrapings.
- Monitored vital signs of patients and recorded results in patient charts.
- Communicated effectively with clients regarding their pet's condition or treatment plan.
- Provided nursing care to hospitalized patients including administering fluids, feeding tubes, bandaging wounds, taking radiographs and performing lab tests.
- Maintained inventory control of medications and supplies by restocking shelves according to established protocols.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
Pharmacy Technician
CVS Pharmacy
Navarre, FL
10.2004 - 01.2008
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Received payment from customers and processed credit card transactions when necessary.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Provided education materials about medications to patients upon request.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Verified accuracy of medication labels before they were dispensed to customers.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared prescription transfers to other pharmacies.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Interpreted and processed medication orders under supervision of pharmacist.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Verified prescriptions and drug labels, documents and packages.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
Education
High School Diploma -
Navarre High School
Navarre, FL05-2003
Skills
- Accounts Payable
- Confidentiality
- Invoice Processing
- Expense Tracking
- Payment Processing
- Invoice Verification
- Purchase Orders
- Microsoft Excel
- Accounting Software
- Document Management
- Dispute Resolution
- Expense Reporting
- Payment tracking
- Deadline Management
- Customer Service
- Cost Reporting
- Management accounting
- Revenue Forecasting
- Financial Reporting
- Database Management
- Administrative Support
- Word Processing
- Invoice Generation
- Discrepancy Resolution
- Cost accounting
- Data Analysis
- Account updating
- Inquiry Handling
- Financial Documentation
- Cost Tracking
- Quality Control
- Job Billing
- Dispute Negotiation
- Bookkeeping
- Customer Account Management
- Accounting Support
- Charges and Rates Documentation
- Excellent Communication
- Attention to Detail
- Time Management
- Generally Accepted Accounting Principles (GAAP)
- Professionalism
- Microsoft Office
- Year-end reporting
- Invoice Documentation Management
- Sage 50 Accounting Software
- Analytical Skills
- Relationship Building
- Deadline Adherence
- Adaptability and Flexibility
- Task Prioritization
- Adaptability
- Decision-Making
- Database updates
- Sage 50 Accounting
- Sage 50 Knowledge
- SAGE 300
- Smartsheet and MS Project
- Smartsheet Expertise
- Recordkeeping
- Computer Skills
- Organizational Skills
- Multitasking
- Team building
- Clerical Support
- Project Planning
- Team Management
- Calm Under Pressure
- Customer Service and Engagement
- IT Customer Service
- Cultural Awareness
- Animal Behavior Analysis
- Project management abilities
- Enterprise Resource Planning
- Quality Assurance Testing
- Network Administration
- Remote Desktop Support
Affiliations
- Shooting Pool
- High School Sports with my teenage daughter
- College programs & activities with my older daughter
References
References available upon request.
Timeline
Project Coordinator
ADB Companies Inc
10.2021 - Current
Dog Groomer / Tech / Kennel
Animal Care Hospital
08.2008 - 10.2021
Pharmacy Technician
CVS Pharmacy
10.2004 - 01.2008
High School Diploma -
Navarre High School