Jessica Buck

• Greeted patients, provided them with necessary paperwork, and verified insurance information.
• Answered incoming calls, scheduled appointments, and confirmed patient visits.
• Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
• Verified patient's eligibility for benefits under various insurance plans.
• Organized patient charts prior to each appointment in order to save time during check-in process.
• Assisted in the coordination of dental treatment plans for patients.

• Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
• Encouraged and motivated members to attend group fitness classes to boost profitability.
• Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Resolved customer complaints and made necessary updates to customers' accounts.

• Cared for 4-5 children ages 6 weeks to age 6.
• Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
• Read aloud and played alphabet games to encourage early literacy.
• Daily activities such as arts and crafts, Sensory play, fine/gross motor skills.
• Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
• Planned, purchased and prepared meals for my family according to individual diets.
• Created and balanced budgets to pay bills and identify cost-saving opportunities.
• Vacuumed carpeted floors, mopped hard floors and dusted to help maintain clean, hygienic living space.
• Transported and escorted family to appointments and social outings.

• Delivered superior customer experience to the distribution channels—agent or agencies
• Assessed life applications, processed applications with the speed and accuracy in workflow management systems.
• Provided information, helped to resolve application issues, and collaborated with other teams to reach full potential and achieve results.
• Collaborated within a team, and effectively communicated with the agent/agency via phone, email, and CRM.

• Choice Strategies, is a third-party administrator for health insurance plans
• Processed claims for employer/employee sponsored plans such as HRA's, HSA's, FSA's, DCA, Transit, Parking and Wellness
• Simultaneously navigated and utilized several different online programs in order to process claims properly.
• Based payment or denials of claims upon well-established criteria for claims processing.
• Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
• Accurately processed large volume of claims every shift.

07-11 Customer Service Representative

12-13 Documentation Retention Specialist

• Welcomed customers and offered pleasant service during entire transaction.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
• Reconciled cash and checks against computer records at end of shift.
• Built and maintained client relationships through quality, personalized interactions.
• Operated the vault where I audited incoming and outgoing cash from/to the other customer service reps.
• I prepared monetary shipments, verified incoming monetary deliveries and serviced the ATM as well
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• Document Retention:
• We received loan files via online/email and received originals via currier.
• Organized the PDF files (and/or convert to PDF) that we received and saved them to the appropriate file folders.
• Verified that all necessary files were received in electronic form and that all originals were received once we got the paper file.
• Communicated via phone and in-person with lenders, underwriters and other individuals throughout the bank as well as local town/city offices.