Overview
Work History
Education
Skills
Timeline
Generic

Jessica Buckholtz

Elmira

Overview

21
21
years of professional experience

Work History

Administrative Assistant /Service Appointment Coordinator

Ferrario Auto Team
01.2025 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Collaborated with sales team to facilitate smooth transitions from vehicle purchase to initial servicing appointments.
  • Help tech's with projects, transmissions, oil changes etc.
  • Write up all estimates, work orders etc.
  • Greet all customers, ask about their vehicle issues and provide information about the repair.
  • Mitigated scheduling conflicts by proactively identifying potential issues and offering alternative solutions to customers.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Contributed to increased revenue by upselling additional services and maintenance packages during scheduling calls.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Coordinated transportation arrangements for customers requiring alternative means while their vehicles were serviced.

Administrative Assistant / Outpatient

Arnot Ogden Medical Center
09.2020 - 01.2025
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Scheduled all tests, Xrays etc,
  • Contacted patients after appointments to see how they are doing.
  • Make sure all insurance is active before coming in .
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Supported physicians with additional clerical duties as needed.
  • Make sure all records , address , phone numbers are up to date.

Unit Clerk

Arnot Ogden Medical Center
09.2018 - 09.2020
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
  • Arranged discharges and patient transportations.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
  • Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
  • Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
  • Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
  • Helped with post mortem care
  • Picked medication up from our pharmacy for patients when our doctors / nurses were not available.
  • Helped with activities in the Peds Unit.

Front Office Manager

Chemung Historical Society
01.2018 - 01.2020
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Handled all donations
  • Managed the rental and upkeep of Lawrence Chapel.

Answering Service Operator

Total Recall Message Center
01.2004 - 06.2015
  • Relayed and transcribed written and verbal messages to personnel.
  • Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
  • Managed a high volume of inbound calls while accurately documenting interactions in the company database.
  • Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
  • Adapted quickly to new technologies and software applications, streamlining workflow efficiency for faster response times.
  • Maintained strict confidentiality of client information in compliance with privacy regulations and company guidelines.
  • Developed rapport with frequent callers by remembering their names/details about previous conversations.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Provided exceptional customer support by identifying concerns, clarifying issues, and offering solutions tailored to individual needs.
  • Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
  • Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Education

Elmira Free Academy
Elmira, NY

Skills

  • Customer service
  • Data entry

Timeline

Administrative Assistant /Service Appointment Coordinator

Ferrario Auto Team
01.2025 - Current

Administrative Assistant / Outpatient

Arnot Ogden Medical Center
09.2020 - 01.2025

Unit Clerk

Arnot Ogden Medical Center
09.2018 - 09.2020

Front Office Manager

Chemung Historical Society
01.2018 - 01.2020

Answering Service Operator

Total Recall Message Center
01.2004 - 06.2015

Elmira Free Academy

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Jessica Buckholtz