Jessica Buckingham
Belleview,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Treasury Support Specialist II position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Treasury Support Specialist II
Midflorida Credit Union
02.2016 - Current
- New Service setups for products we offer using Q2 system.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Accounting Operations & Special Projects Under Direction of Operations Manager
Midflorida Credit Union/ Community Bank & Trust of Florida
02.2016 - Current
- Answered 30 daily phone calls on multi-line phone system and transferred calls to appropriate department
- Answered phone calls by 3rd ring and asked appropriate questions to determine which department or staff member could be of service
- Assisted branches with debit card issues
- Produced Debit cards to be mailed out to customers
- Debit card disputes filing and investigations
- Daily reconcilements for internal G/L accounts
- Corrections of unposted items, check returns
- Processing wire transfers and ACH rather it be returns or correcting.
Mortgage Servicing Quality Control Specialist
Midflorida Credit Union - Ocala, FL
02.2016 - Current
- Processing unapplied payments to Escrow, Principal and Interest in DNA (Fiserv)
- Monthly Investor reporting for delinquent loans and Daily balancing on Investor accounts Fannie Mae and Freddie Mac along with the private insurance companies
- Mortgage servicing duties include, escrow and taxes questions, making mortgage payments providing statements, payoffs, payoff quotes, insurance questions and pre-authorized payment set up to members
- I have experience in Excel, word, Encompass and Outlook
- Mortgage quality control reviews for selling to Fannie Mae and Freddie Mac at 10% of volume from prior month
- While auditing files in the encompass pipeline I am focused on requirements as to selling to our investors and all findings are recorded on excel and sent to processors for corrections
- I produce a report at the end of month for the findings and corrections done that is sent to chief of mortgage and management.
Bank Teller
MIDFLORIDA Credit Union/Community Bank & Trust of Florida - Belleview, FL
02.2016 - Current
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
- Informing customers about bank products and services
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
- Maintaining and balancing cash drawers and reconciling discrepancies
- Handling currency, transactions, and confidential information in a responsible manner.
Carhop
Sonic Drive-In - Summerfield, FL
05.2004 - 12.2015
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Worked with food service team members to handle every customer need and build brand loyalty
- Verified orders and bagged items for easy transport
- Completed opening, closing and shift change tasks to promote store efficiency
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Washed and sanitized dishes after every use to protect customers
- Improved operations by working with team members and customers to find workable solutions
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Lake Weir High School
Ocala, FL06.2007
Skills
- Escrow
- Banking
- Mortgage Servicing
- Research
- Fair Housing Regulations
- Microsoft Excel
- Microsoft Office
- Account Management
- Auditing
- Customer support
- Accounting
- Balance sheet reconciliation
- Internal audits
- General Ledger Accounting
- Account Reconciliation
- Pivot tables
- General ledger accounting
- Communication skills
- Supervising experience
- CTR
- Payoffs
- Support Services
- Customer Relationship Management
- Training and coaching
- Operating System Knowledge
- Escalation Handling
- Knowledge management
- Ticket management
- Customer Service
- Problem-Solving
- Organizational Skills
- Friendly and Patient
- Highly Professional
- Attention to Detail
Assessments
- Principles of accounting, Familiar, 03/2022, Preparing financial records according to federal policies
- Spreadsheets with Microsoft Excel, Completed, 03/2022, Knowledge of various Microsoft Excel features, functions, and formulas
- Attention to detail, Completed, 08/2021, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Treasury Support Specialist II
Midflorida Credit Union
02.2016 - Current
Accounting Operations & Special Projects Under Direction of Operations Manager
Midflorida Credit Union/ Community Bank & Trust of Florida
02.2016 - Current
Mortgage Servicing Quality Control Specialist
Midflorida Credit Union - Ocala, FL
02.2016 - Current
Bank Teller
MIDFLORIDA Credit Union/Community Bank & Trust of Florida - Belleview, FL
02.2016 - Current
Carhop
Sonic Drive-In - Summerfield, FL
05.2004 - 12.2015
High School Diploma -
Lake Weir High School
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