Jessica Buckle
Georgetown,CA
Summary
Interested in a challenging position with opportunity for growth and career advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office/Finance Manager
Georgetown Divide Public Utility District
03.2022 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management. Facilitated outsourcing the utility billing process to Infosend for an annual savings of $12,000 to the District.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assists in the development and implementation of goals, policies, priorities, and procedures relating to financial management, budget, accounting, and/or payroll.
- Plans, directs, supervises, and reviews the customer service, billing and revenue collection operations; trains, supervises and evaluates work of assigned staff; participates in the selection of staff; schedules work and solves problems related to customer service, revenue collection, and office operations.
- Assists the General Manager with the preparation of the budget including supporting documentation related to revenue and expenditures, tax rate for bond indebtedness, capital expenditures, personnel costs, etc.
- Provides staff assistance to the General Manager and Board of Directors; assures that agendas, resolutions, minutes, reports, and related items are prepared and distributed in a timely and accurate manner.
- Assists in preparation of statements and reports of estimated costs and revenues.
- Participates in cost analyses and rate studies.
- Supervises and participates in the preparation of payroll and various financial statements and reports.
- Directs the installation and maintenance of accounting records to show receipts and expenditures.
- Directs and participates in the maintenance of general and subsidiary ledgers, accounts receivable, revenue distribution, operating expenses, property and insurance records.
- Establishes system controls for new financial systems and develops procedures to improve existing systems.
- Assists in preparation of external audit materials and external financial reporting.
- Reviews financial statements with management personnel for their information and clarification.
- Directs the installation and maintenance of new accounting, timekeeping, payroll, inventory, property, and other related procedures and controls.
- Prepare board agenda, organize and create staff reports and prepare and organize supporting documents. Maintain official record of board proceedings and actions.
- Attends board meetings, develop and maintain minutes, distribute resolutions and dissemination of board actions before, during and after board meetings.
- Provide direction and coordination for other District staff assigned to assist with data gathering and analytical studies.
- Presents District studies, services and programs with the public, community groups, and other organizations.
Support Services Rep
Kaiser Permanente
10.2020 - 03.2022
- The Support Services Representative is a member of the nursing team and contributes directly to patient care by ensuring that the necessary level of staff are provided for the inpatient units The Support Services rep serves as a liaison between the nursing staff and the nursing administration team members and is responsible for the correct interpretation of the provisions of the collective bargaining agreements covering staffing, scheduling, and pay practices.
- Assisted with payroll for 250-member team by using HRConnect to record hourly employees' time.
- In accordance with individual facilities guidelines, negotiates with staff to cover vacant shifts; generates and maintains computerized master schedule on a 28-day basis covering all nursing shifts throughout the hospital at several locations in Sacramento and Roseville service areas
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Managed payroll and related records to document use of vacation, holidays, sick days and miscellaneous leaves of absence.
- Handled administrative records, document processing and payroll needs.
Member Services/Records Mgt/Hospice/Home Health
Kaiser Permanente
07.2016 - 10.2020
- Managed caseloads efficiently for optimal patient outcomes and consistent quality of service delivery.
- Identifies member-system conflict to prevent professional liability, minimize financial penalties to the organization, and retain satisfied members. Communicate continually with a diverse set of internal and external clientele to achieve excellent results in the areas of complaint and grievance handling, compliance, documentation, benefit/contractual information, and enhancement of the member experience.
- Provided exceptional customer service by addressing inquiries professionally and promptly, fostering strong relationships with clients.
- Enhanced member satisfaction by effectively addressing and resolving health plan inquiries and concerns.
- Streamlined communication between healthcare providers and members for improved care coordination.
- Conducted comprehensive reviews of medical records to ensure accurate claims processing and payment.
- Assisted in the development of health plan policies, contributing to better service quality and compliance with regulations.
- Collaborated with cross-functional teams to identify areas for process improvement, resulting in increased efficiency within the department.
- Provided exceptional customer service by promptly responding to member inquiries via phone, email, or in-person consultations.
- Educated members on available benefits and resources, empowering them to make informed health plan decisions.
- Managed a high volume of complex member grievance cases, ensuring timely resolution while maintaining strict confidentiality standards.
- Participated in ongoing training programs to stay current on industry trends, regulations, and best practices for optimal job performance.
- Developed strong relationships with healthcare providers by offering consistent support and assistance with health plan-related issues.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Collaborated closely with HR and accounting teams to coordinate benefits deductions, tax withholdings, and other adjustments.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
- Assisted in the successful migration of payroll systems during a company-wide software upgrade without disruption to operations.
- Implemented effective filing systems for both electronic and physical documents related to payroll processing, ensuring easy access when needed.
- The collection, summation, maintenance, and submission of payroll and capital equipment budget requests/reports for location manager/PSM's. Maintains calendars, arranges meetings, and travel itineraries.
Office Manager and Onsite Bookkeeper
Saint Isabella School
08.2005 - 07.2016
- Perform a variety of administrative, technical, and personnel related functions, establish and maintain various files.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Prepare a variety of statistical, fiscal, narrative and other reports, as well as correspondence, procedures, informational handouts, and training materials.
- Handle and update tuition and daycare billings, bank deposits and manage delinquent accounts.
- Reduced financial discrepancies by diligently reconciling accounts, identifying errors, and making timely adjustments.
- Supported timely invoicing for clients with consistent follow-up on outstanding payments to improve cash flow.
- Assisted in the preparation of accurate financial reports, providing key insights for informed decision-making for management.
- Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.
- Collaborated with other departments to streamline interdepartmental communication regarding financial matters, resulting in improved efficiency.
- Maintained high levels of accuracy in all aspects of bookkeeping, reducing risk and improving overall financial health.
- Optimized payroll processing by staying current on labor laws and maintaining updated employee records, ensuring accurate payments.
- Implemented cost-saving initiatives by analyzing expenses and identifying areas for potential reductions or improvements.
- Prevented fraudulent activities by adhering to internal controls and reporting any suspicious transactions promptly.
- Supported audit preparations by gathering necessary documentation and responding promptly to auditor inquiries, facilitating a smooth process.
- Developed strong working relationships with vendors, negotiating favorable payment terms that benefited company cash flow.
- Maintained confidentiality of sensitive financial information, preserving the trust of both employees and stakeholders alike.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Education
Certification - Certified Business Office Manager
Management And Strategy Institute
Downingtown, PA06.2023
Certificate Program - Accounting
Cornell University
Ithaca, NY11.2022
Some College (No Degree) - Administration of Justice & Early Childhood Education
College of Marin
Kentfield, CA06.2005
Skills
- Proficient in Microsoft Office 365 Products, QuickBooks for Mac 2010, Lotus Notes, Outlook, Health Connect, CDS & HCMS systems, METRS, Foundation Systems Cartegraph Asset Management, WaterSmart, ADP payroll system, most virtual meeting software (ie Zoom, Microsoft Teams, etc)
- Supervision and leadership
- Organization and Time Management
- Attention to Detail
Certification
- Certified Business Office Manager 2023
- Certified Board Clerk 2023
- Basic Life Support HCP – CPR (Adult / Child / Infant / Choking) 2020
- Automated External Defibrillation (AED) / First Aid 2020
Affiliations
- Georgetown Divide Rotary Member
- Divide C.E.R.T. Member
volunteer experience
- Served as my departments Unit Based Team (UBT) local union co-lead between Labor and Management at Kaiser Permanente.
- I served as president of the Marin County Sons of Norway heritage club 2010-2019.
- I served as treasurer of the North Bay National Wild Turkey Federation (NWTF) conservation club 2008-2019.
- Volunteered with the Marin County Sheriff’s Office Search and Rescue team 2001-2003.
references
References available upon request
Timeline
Office/Finance Manager
Georgetown Divide Public Utility District
03.2022 - Current
Support Services Rep
Kaiser Permanente
10.2020 - 03.2022
Member Services/Records Mgt/Hospice/Home Health
Kaiser Permanente
07.2016 - 10.2020
Office Manager and Onsite Bookkeeper
Saint Isabella School
08.2005 - 07.2016
Certification - Certified Business Office Manager
Management And Strategy Institute
Certificate Program - Accounting
Cornell University
Some College (No Degree) - Administration of Justice & Early Childhood Education
College of Marin
- Certified Business Office Manager 2023
- Certified Board Clerk 2023
- Basic Life Support HCP – CPR (Adult / Child / Infant / Choking) 2020
- Automated External Defibrillation (AED) / First Aid 2020
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