Jessica Bueno
Kearns
Summary
Dynamic professional with extensive experience at Credit Corp Solutions excelling in customer relationship management and debt negotiation in the pre-legal department. Proven track record of enhancing customer satisfaction through effective dispute resolution and empathetic communication. Skilled in credit analysis and skip tracing, consistently achieving high recovery rates while fostering trust and loyalty among clients.
Results-driven collections professional prepared for demands of managing high-stakes accounts. Known for effectively resolving outstanding balances and improving recovery rates. Valued for team collaboration and adaptability, with focus on strategic negotiation and customer relations.
Experienced with managing collections processes to optimize account recovery. Uses strategic communication to resolve disputes and maintain client relationships. Track record of implementing effective strategies to reduce delinquency and improve cash flow.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Escalated calls for team member to deescalate disgruntled clients. Ran team meetings to go over daily progress, goals, and stats of previous days outcomes. Brought in over $340,000 in new revenue last year.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Senior Debt Collector
Credit Corp Solutions
Draper, UT
08.2022 - 02.2026
- Managed account collections efficiently using proprietary software to track payment statuses
- Negotiated payment plans with clients to resolve outstanding debts and improve recovery rates
- Educated customers on financial obligations and consequences of non-payment to enhance compliance
- Reviewed account histories and documented interactions accurately for team transparency and follow-up
- Assisted in training new collectors on best practices for debt recovery and customer engagement
- Collaborated with legal teams to escalate unresolved accounts for further action when necessary
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained consistently high success rate of collecting on overdue accounts.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
Waitress Supervisor
Golden Corral
West Valley City, UT
08.2005 - 07.2021
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new staff on service standards and menu knowledge.
- Coordinated staff schedules, optimizing coverage during peak hours.
- Implemented inventory control procedures to reduce waste and manage costs.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Analyzed service workflows, identifying opportunities for process improvement and efficiency gains.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Collaborated with management team to plan and execute special events.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
Customer Relationship Manager
USAA Federal Savings Bank
Salt Lake City, UT
05.2017 - 07.2019
- Cultivated strong customer relationships through regular communication and personalized service strategies.
- Implemented feedback mechanisms to enhance customer satisfaction and retention initiatives.
- Analyzed customer data to identify trends, improve service delivery, and tailor offerings.
- Led cross-functional teams to develop solutions addressing client needs and improving overall experience.
- Processed customer transactions accurately and efficiently to ensure high service quality.
- Assisted customers with account inquiries, fostering positive relationships and enhancing satisfaction.
- Implemented improved workflow processes, reducing transaction times and increasing productivity.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
High School Diploma -
Taylorsville High
Taylorsville Ut05-2006
Skills
- Legal procedures
- Call center experience
- Credit analysis
- Debt negotiation
- Financial counseling
- Dispute resolution
- Skip tracing
- Empathy and tact
- Loss mitigation
- Payment arrangements
- Patience and persistence
- Stress tolerance
- Negotiation
- Account management
- Ledger management
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
Accomplishments
- Rookie of the Quater 3 times.- In recognition of being under months tenure, has preformed at a high level consistently and showed great role model behaviors.
- Core Values- In recognition of your dedication, and outstanding personal performance.
- Certificate of Excellent Performance- In recognition of your exceptional level ranking a P-1. This is the highest level of performance excellence over the past quarter. Your dedication, skill, and exceptional results set the standard for success.
- Jump Completion Certificate
- Rise Completion Certificate
Achieved numerous accolades for my performance and skills. Promoted quickly to a tenured role after only 4 months of being employed.
Accolades include:
Top Gun
In recognition of your dedication, skill and high performance for the most revenue added this quarter.
Timeline
Senior Debt Collector
Credit Corp Solutions
08.2022 - 02.2026
Customer Relationship Manager
USAA Federal Savings Bank
05.2017 - 07.2019
Waitress Supervisor
Golden Corral
08.2005 - 07.2021
High School Diploma -
Taylorsville High