Jessica Bull
Springville,AL
Summary
Committed to providing exceptional Southern hospitality, I bring a wealth of experience in diverse settings. Skilled in presentation and public speaking, I engage effectively with audiences. Exceptional organizational skills enable efficient task and project management, and strong prioritization and time management ensure consistent meeting of deadlines. Known for ethical approach, responsible attitude, and high motivation. Proficient in Microsoft Word, Excel, OneSite, Yardi, CRM, Bluemoon, Popcard, Rentcafe, and Quickbooks, with comprehensive understanding of various software platforms. Background in Human Development, Psychology, and Business offers a unique perspective that enhances specialist expertise in sales, marketing, and event planning. Consistently deliver excellent customer service experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
Yescare
11.2023 - Current
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Implemented crisis intervention plans to support client safety.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Enhanced medication adherence with thorough education on side effects, dosing schedules, and potential interactions.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Assisted psychiatrists and therapists in gathering data for assessments, diagnoses, and treatment planning.
- Documented client progress in confidential files.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Facility Medical Scheduler
YesCare
05.2023 - Current
- Interact with multiple physician offices each day in a timely courteous manner to schedule appointments for patients in our care
- Schedule patients for surgery
- Regulates schedule according to procedure and physician time and staffing requirements
- Pre-register scheduled patients, obtaining correct demographic information
- Obtain information from physician office and patient to verify insurance and demographics
- Inform physician office and patient of necessary preparation steps for the services
- Verify the medical necessity of scheduled tests for Medicare patients
- Verifies insurance benefits, eligibility, and pre-determination requirements for all scheduled patients
- Coordinates with the physician's office when a required pre-determination has not been obtained
- Contacts patient in advance, notifies of estimated liability and payment options
- Utilize patient financial system and other computer systems to access and update surgery schedules, patient information for registration and up-front patient responsibility
- Assists and backs up other business office positions as needed
- Answers telephone, questions, and returns calls in a courteous timely manner
- Performs additional duties as assigned or requested
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Regional Sales Manager
ADT
10.2022 - 04.2023
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Explain cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes within schedule
- Coordinate sales effort with team members and other departments
- Analyze the territory/market's potential, track sales and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products
Ophthalmic Technician/Scribe
UAB Callahan Eye Hospital
01.2020 - 10.2022
- Managed 50-60 patients each day between 4 doctors
- Ophthalmological testing and procedures Including: visual acuity, pupil assessment, fundus photography, Worth 4-dot, tono pen pressure, i Care pressure pen, Humphrey visual fields, pachymetry, slit lamp photography, Goldmann applanation, Goldmann visual fields, refractions, motility measurements, keratometry, manual lensometry, A-scans, topography, Glare Testing, Amsler Grid, Ishihara Color testing
- Review Medical And Personal Histories with patients
- Send in prescriptions
- Follow work flows for Specific doctors and Glaucoma Specialist, for incoming and outgoing orders, checking in, documentation, patient notification, record keeping
- Scribe, document specific information about patients in EMR for doctors
- Schedule any and all pre op, post op, surgery and procedures
- Monitor and facilitate patient flow in the clinic and in the imaging rooms, working collaboratively with other clinical staff
Optometric Technician
MyEyeDr.
04.2019 - 01.2020
- Practice urgency at all times with patient's time, as well as doctor's time and schedule
- Managed approximately 30-40 patients each day for 3 doctors.
- Comply with all company policies and procedures including HIPAA
- Operate manual lensometer, auto-lensometer, autorefractor/keratometer, retinal camera, visual field, OCT
- Follow scripting for testing equipment (photos, visual fields, visual activity, etc.)
- Clean all examination equipment including tonometer tip
- Set phoropter to patient RX or re-set to plano (per doctor's request)
- Demonstrate working knowledge of eye anatomy, diseases, symptoms and ocular medications
- General office duties and cleaning to be assigned by manager
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Patient Care Coordinator
Eye Care Partners
08.2018 - 04.2019
- Accept inbound calls to set appointments and direct patients
- Pair charts weeks in advance for daily appointments
- Work with 5 doctor to coordinate schedules and appointments
- Verify insurances for patient appointments
- Check patients in and set up appointments
- Hospitable and Joyful as to provide the best customer service to patients
Leasing Consultant/ Marketing Expert
Sealy Realty
06.2015 - 06.2018
- Coordinate Social Events
- Responsible for Marketing all events
- Complete lease forms and agreements and collects rental deposit
- Responsible for insuring the 'model' apartments and target apartments are ready for show;
- Responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the 'curb appeal' of the property
- Thorough knowledge of lease terms, specifications and all community policies for 495 units
- Knowledgeable of required telephone and sales techniques
- Knowledgeable of current market conditions
- Fully informed of current rental rates, sizes, locations and all amenities of property
- Develop full knowledge of application information required, screening processes and policies regarding rentals
- Conduct out-reach marketing at least once per week
- Responsible to play an active role in the renewal process
- Responsible for proper maintenance of all resident and property files
- Efficient and timely processing of all required administrative forms, reports and related information
- Responsible for reporting unusual or extraordinary circumstances regarding the property or residents
- Courteous, efficient handling of resident requests and complaints
- Responsible for maintaining a professional appearance and attitude at all times
- Responsible for assisting in collection of delinquent accounts
- Closing the sale
Admissions Advisor
BRADFORD HEALTH SERVICES
01.2013 - 06.2015
- Handling of inquiries from prospective patient and referral sources over the phone
- Schedule screening session and notify designated counseling staff member
- Facilitate initial consultation with potential patients
- Appropriately document on inquiry the action of crisis response inquiry process and start the admissions paperwork
- Successfully complete the corporate crisis response-training seminar
- Maintain information retrieval system as taught in the Crisis Training
- Knowledge of chemical dependency desired
- Knowledge of and experience in marketing desired
- Verify and confirm insurance policies and benefits
Server
Jim N Nicks BarbQ
01.2006 - 03.2014
Optometric Technician
Vision Source
06.2011 - 08.2013
Education
MBA - Social Work
University of Alabama
Tuscaloosa, AL01-2026
Associates in Business -
Jeff State Community College
Birmingham, AL01.2013
Bachelor's in Human Development - Human Development
University of Alabama
Tuscaloosa, AL01.2013
Skills
- Receptionist
- Organizational Skills
- Scheduling
- Ophthalmology Experience
- Yardi
- Property Management
- CRM Software
- OneSite
- Inside sales
- Medical scheduling
- Medical Records
- Anatomy Knowledge
- HIPAA
- Medical Terminology
- Office Management
- Event Planning
- Medical Office Experience
- Public Speaking
- EMR Systems
- Presentation Skills
- Triage
- Marketing
- Insurance Verification
- Fair Housing Regulations
- Property Leasing
- Photography
- Medical Billing
- Documentation Review
- Salesforce
- Sales Management
- Negotiation
- Social skills training
- Self-care techniques
- De-escalation techniques
- Client engagement
- Suicide prevention
- Anger management
- Intake assessment
- Outreach services
- Substance abuse counseling
- Service coordination
- Crisis intervention
- Certified in CPR/AED
- Mental health assessment
- Client advocacy
- Case management
- Clinical documentation
- CPR/AED
- Heartsaver first aid (first aid)
Certification
CPR Certification
COA-Certified Ophthalmic Assistant
Specialexperiencesandvolunteerwork
- Miss Alabama Preliminary Competitor and Talent Scholarship Winner
- Developed and Implemented ADD+1 Program in Jefferson County After School Programs
- Church Of The Highlands, MOTION Ministry Student Leader and Missions Leader
- Salvation Army Centre of Hope, Soup Kitchen
- The RISE School at The University Of Alabama
- Missions in and out of the country
Awards
Miss Alabama Prelim Talent winner, 10/01/11, Top 5 Miss Alabama preliminary winner, winning scholarships for more than 5 pageants. University of Alabama Deans List 2010-2011
Personal Information
Authorized To Work: Yes
Timeline
Mental Health Support Worker
Yescare
11.2023 - Current
Facility Medical Scheduler
YesCare
05.2023 - Current
Regional Sales Manager
ADT
10.2022 - 04.2023
Ophthalmic Technician/Scribe
UAB Callahan Eye Hospital
01.2020 - 10.2022
Optometric Technician
MyEyeDr.
04.2019 - 01.2020
Patient Care Coordinator
Eye Care Partners
08.2018 - 04.2019
Leasing Consultant/ Marketing Expert
Sealy Realty
06.2015 - 06.2018
Admissions Advisor
BRADFORD HEALTH SERVICES
01.2013 - 06.2015
Optometric Technician
Vision Source
06.2011 - 08.2013
Server
Jim N Nicks BarbQ
01.2006 - 03.2014
CPR Certification
COA-Certified Ophthalmic Assistant
MBA - Social Work
University of Alabama
Associates in Business -
Jeff State Community College
Bachelor's in Human Development - Human Development
University of Alabama
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