Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Jessica Bultema

Coopersville,MI

Summary

To lead the development of a revolutionary artificial intelligence platform that will disrupt the financial industry and enhance customer experience, by collaborating with cross-functional teams and delivering on time, within budget, and with the highest quality standards.

Overview

12
12
years of professional experience

Work History

Project Manager

Select Services. LLC
01.2019 - Current
  • Lead project planning, development, and quality control, ensuring timely delivery and high standards
  • Managed multiple multi-million-dollar projects while overcoming remote challenges and securing necessary resources
  • Collaborate with teams to define scope, timelines, and resources, enhancing project efficiency
  • Analyze project requirements and vendor proposals, optimizing cost-efficiency and quality
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
  • Monitored project progress, identified risks, and took corrective action as needed
  • Sourced, vetted, and managed vendors needed to accomplish project goals
  • Identified plans and resources required to meet project goals and objectives
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance
  • Established effective communication among team members for enhanced collaboration and successful project completion
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle
  • Present regular progress updates to stakeholders, ensuring transparency and informed decision-making
  • Direct strategic decision-making under tight constraints
  • Expand professional networks and transfer knowledge, enhancing overall project outcomes
  • Spearhead multimillion-dollar projects, ensuring timely delivery and quality standards while overcoming remote challenges and optimizing resource allocation
  • Conduct in-depth analysis of project requirements and vendor proposals, maximizing cost-efficiency without compromising quality standards
  • Lead strategic decision-making under tight constraints, expanding professional networks and facilitating knowledge transfer to enhance project outcomes

Inside Sales Coordinator

Grand Rapids Foam Technologies
01.2019 - 12.2019
  • Managed client accounts to identify upselling and cross-selling opportunities, driving revenue growth
  • Processed customer orders and contracts, ensuring continuous satisfaction and repeat business
  • Collaborated with sales team to streamline processes, enhancing overall efficiency and client retention
  • Communicated schedule status updates in meetings, ensuring team alignment and proactive adjustments
  • Reviewed contract requirements, ensuring compliance with scheduling standards and minimizing risks
  • Facilitated timely project completions by maintaining accurate schedules and addressing new developments
  • Enhanced team coordination by providing clear, concise updates on project timelines and milestones
  • Supported team members by sharing best practices and knowledge, fostering a collaborative work environment
  • Developed strong client relationships, leading to increased repeat business and referrals
  • Handled complex client issues expertly by liaising between various internal departments, such as finance or production teams, when necessary
  • Used CRM software to maintain detailed contact logs and account records
  • Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings
  • Played an instrumental role in expanding the company's client base through proactive prospecting activities such as cold calling and networking events
  • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery
  • Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations

Customer Scheduler

Hutchinson Anti-Vibrations
01.2018 - 12.2019
  • Managed client accounts to identify upselling and cross-selling opportunities, driving revenue growth
  • Processed customer orders and contracts, ensuring continuous satisfaction and repeat business
  • Collaborated with sales team to streamline processes, enhancing overall efficiency and client retention
  • Communicated schedule status updates in meetings, ensuring team alignment and proactive adjustments
  • Reviewed contract requirements, ensuring compliance with scheduling standards and minimizing risks
  • Facilitated timely project completions by maintaining accurate schedules and addressing new developments
  • Enhanced team coordination by providing clear, concise updates on project timelines and milestones
  • Supported team members by sharing best practices and knowledge, fostering a collaborative work environment
  • Developed strong client relationships, leading to increased repeat business and referrals
  • Handled complex client issues expertly by liaising between various internal departments, such as finance or production teams, when necessary
  • Used CRM software to maintain detailed contact logs and account records
  • Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings
  • Played an instrumental role in expanding the company’s client base through proactive prospecting activities such as cold calling and networking events
  • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery
  • Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations

Customer Coordinator

Metal Flow Corporation
01.2013 - 12.2018
  • Resolved complex customer issues, enhancing satisfaction and loyalty through tailored solutions
  • Handled escalated customer complaints, ensuring professional and effective resolution
  • Developed personalized responses to customer concerns, improving overall service quality
  • Managed sensitive customer interactions, achieving measurable improvements in satisfaction
  • Transformed challenging interactions into opportunities for service excellence
  • Navigated delicate customer situations with empathy and professionalism
  • Developed tailored resolutions to address unique concerns, fostering long-term relationships
  • Pioneered creative approaches to customer conflict resolution
  • Introduced novel strategies for managing escalated issues, significantly improving customer retention rates
  • Analyzed patterns in customer complaints to identify root causes
  • Implemented data-driven solutions, leading to a substantial decrease in recurring issues
  • Partnered with cross-functional teams to streamline complaint resolution processes
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company
  • Developed and implemented new customer service protocols, improving resolution rates and customer feedback
  • Managed high call volumes with exceptional professionalism, ensuring minimal customer wait times
  • Assisted in developing training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios
  • Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of client service levels
  • Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance

Education

BS - Project Management

Colorado Technical University
01.2013

BS - Business Administration

Colorado Technical University
01.2009

Skills

  • Project management
  • Agile Methodology
  • Risk Management
  • Construction Management
  • Budgeting & Forecasting
  • Estimating & Bidding
  • Team Building
  • Project Planning & Development
  • Document Control & Management
  • Stakeholder Communications
  • Leadership
  • Purchasing & Procurement
  • Cross-functional Collaboration
  • Project Scheduling
  • Business Analysis
  • Client Relations
  • Advanced Problem Solving
  • Data Analysis
  • Productivity Improvement

Activities

Participated in several hackathons, including a winning team at the 20XX Hack event, demonstrating the ability to work under pressure and come up with innovative solutions to technical challenges.

Timeline

Project Manager

Select Services. LLC
01.2019 - Current

Inside Sales Coordinator

Grand Rapids Foam Technologies
01.2019 - 12.2019

Customer Scheduler

Hutchinson Anti-Vibrations
01.2018 - 12.2019

Customer Coordinator

Metal Flow Corporation
01.2013 - 12.2018

BS - Project Management

Colorado Technical University

BS - Business Administration

Colorado Technical University

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Jessica Bultema