Jessica Burbank
Technical Writer/Editor
Wilmington,NC
Summary
Dynamic Technical Writer/Editor with a proven track record at Digitized Schematic Solutions, enhancing U.S. Airforce operations by developing MIL-SPEC standard documentation. Expert in SGML and adept at content development, I increased user engagement through meticulous editing and proofreading. Excelled in cross-functional collaboration, ensuring over $500,000 in accurate claim payouts monthly at GEICO. Demonstrates exceptional analytical thinking and workflow coordination skills. Currently holding an active Secret Security Clearance.
Overview
9
9
years of professional experience
2
2
Technical Writer/Editor
2
2
Secret clearance
6
6
Project management
2
2
SGML, Technical Orders
10
10
Management Experience
Work History
Technical Writer/Editor I
Digitized Schematic Solutions. Web design and
Warner robins , Ga
08.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
- Streamlined internal processes by creating detailed standard operating procedures for various departments.
CEO/Business Owner
Burbank LLC
Wilmington, North Carolina
02.2015 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Developed a high-performance executive team for improved productivity and efficiency.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Drove profitability with thorough financial analysis and strategic decision making.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Auto Total Loss Adjuster
GEICO, Government Employees Insurance
Macon, GA
09.2021 - 01.2023
- Evaluated accuracy and quality of data entered into agency customer management system. (CMS)
- Evaluated and adopted new technologies to address changing industry needs.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Accurately handled data entry for hundreds of clients into company-based software, while issuing One Million dollars a month in payments.
- Evaluated source documents to locate information needed for each data entry field.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Verified accuracy of computer system information by updating 200+ claims per week
- Investigated properties to determine extent of damage and estimate repair costs.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Mass Communications And Business Management
Hesser College
Manchester, NHHigh School Diploma -
Franklin High School
Franklin, New HampshireSkills
- Work Prioritization
- Performance Tracking and Evaluations
- Customer Relationship Management
- Critical Thinking
- Document Management and Storage
- Efficient Data Entry
- Clerical Support
- Maintaining Confidentiality
- Data Transcription
- Advanced Clerical Knowledge
- Computer knowledgeable - POS Systems, Excel, Atlas, Microsoft Suite, Adobe, CSM, Oracle, to name a few
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteTimeline
Technical Writer/Editor I
Digitized Schematic Solutions. Web design and
08.2022 - Current
Auto Total Loss Adjuster
GEICO, Government Employees Insurance
09.2021 - 01.2023
CEO/Business Owner
Burbank LLC
02.2015 - Current
Mass Communications And Business Management
Hesser College
High School Diploma -
Franklin High School
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