Jessica Burch
Montague,CA
Summary
Dependable professional with a proven track record at Chase Bank, adept at enhancing customer banking experiences and streamlining financial operations. Excelled in team collaboration and training, showcasing strong communication and organizational skills. Achieved high levels of customer satisfaction across various roles by leveraging expertise in customer service and time management.
Overview
8
8
years of professional experience
Work History
Associate Banker
Chase Bank
Yreka, CA
09.2023 - Current
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Resolved customer inquiries and information requests efficiently.
- Ensured compliance with banking regulations and procedures in daily operations.
- Trained and coached less-experienced team members in procedures, compliance standards, and performance strategies.
- Assisted customers with account opening and maintenance.
Barista
Miner Perk
Yreka, CA
09.2020 - 09.2023
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Received and accurately processed customer payments.
- Mastered preparation techniques for official and off-menu beverages.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Child Caregiver
Harris Home Care
Yreka, CA
06.2017 - 08.2021
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Taught basic language and math concepts through play-based learning methods.
- Educated children on good sanitary habits when washing hands, using bathroom or eating.
- Developed individual care plans for children based on their needs and interests.
- Provided nurturing and appropriate environment for children of various ages.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Education
Bachelor of Science - Psychology
Southern Oregon University
Ashland, OR03-2025
Associate of Arts -
College of The Siskiyou's
Weed, CA05-2023
High School Diploma -
Yreka High School
Yreka, CA06-2021
Skills
- Strong communication skills
- Professional and mature
- Customer service-oriented
- Highly organized
- Team Collaboration
- Effective Time Management
- Detail-Oriented
- Self-Manageable
- Dependable
Accomplishments
President's List of Honor
Awarded for achieving a 4.0 GPA
Honor Roll
Awarded for achieving a 4.0 GPA
Top 100
Awarded for ranking in the top 100 of students
Ford Scholarship
Awarded for excellence in school and having a positive presence in the community.
Timeline
Associate Banker
Chase Bank
09.2023 - Current
Barista
Miner Perk
09.2020 - 09.2023
Child Caregiver
Harris Home Care
06.2017 - 08.2021
Bachelor of Science - Psychology
Southern Oregon University
Associate of Arts -
College of The Siskiyou's
High School Diploma -
Yreka High School