Jessica Burden
Cynthiana,KY
Summary
Certified Operator and Pharmacy Technician with extensive experience in safety compliance, workflow optimization, and customer service. Skilled in machine maintenance, medication dispensing, and inventory management. Known for improving productivity and quality standards, ensuring regulatory adherence, and fostering positive patient relationships. Committed operator with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly. Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Overview
13
13
years of professional experience
Work History
Certified Operator
3M
10.2015 - 08.2021
- Maintained safety compliance by adhering to regulations, conducting inspections, and addressing issues promptly.
- Streamlined workflow processes for improved productivity and reduced downtime.
- Coordinated with other departments for on-time delivery of products while maintaining the highest quality standards.
- Optimized machine performance with regular maintenance, calibration, and adjustments.
- Made sure Temp operators were doing what was expected of them.
- Completed end of shift computer log in.
- Worked diligently to make sure all work task were completed by the end of the day.
Pharmacy Technician
Eastside Pharmacy
06.2008 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Education
Associate of Applied Science - Medical Billing And Coding
Maysville Community And Technical College
Cynthiana, KY11.2024
High School Diploma -
Harrison County High School
Cynthiana, KY06.2009
Skills
- Machine Operation
- Lockout and tagout procedures
- Operational Efficiency
- Personal Protective Equipment
- Hazardous Materials Handling
- Standard Operating Procedures
- Environmental awareness
- Assembly procedures
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Efficient multitasking
- Effective Communication
- Materials Handling
- Safety Compliance
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Certified Operator
3M
10.2015 - 08.2021
Pharmacy Technician
Eastside Pharmacy
06.2008 - 06.2021
Associate of Applied Science - Medical Billing And Coding
Maysville Community And Technical College
High School Diploma -
Harrison County High School