Jessica M. Burhans
Homer,NY
Summary
Talented Owner with excellent administrative, marketing, customer service, and facility oversight skills with more than 15 years of experience. Highly effective and comfortable working with people at all levels of the organization.
Overview
13
13
years of professional experience
Work History
Owner and Photographer
Burhans Photography
08.2014 - Current
- Excellent multitasking skills and ability to prioritize tasks effectively
- Manage day-to-day business operations.
- Consult with customers to assess needs and propose optimal solutions.
- Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
- Organize and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Develop and implement marketing strategies to generate new customers and increase sales and profit margins.
- Maintain strong and accurate typing skills at 90+ words per minute
- Host meetings with clients in person or virtually, accurately record all details, ensure confidentiality, follow through as needed
- Manage social media platforms, including content creation and engagement, website maintenance, and maintain accurate calendar for scheduling
- Provide prompt customer support with a professional, friendly, and patient attitude
- Respond to multiple emails, chats, and inquiries per day in an efficient, concise, and appropriate manner
- Proficiency in using productivity tools such as MS Office, Honeybook, Quickbooks, and Google Suite
- Promote interest in client products and services including upselling and finding the best fit for the client
- Create customized experience for clients utilizing excellent communication skills and building strong relationships
- Utilize organizational and time management skills
- Maintain company effectiveness by scheduling, planning, forecasting, and preparing for the forthcoming year
- Organize and manage digital files, documents, and databases
- Provide remote and in person support to team members as required, ensuring timely completion of tasks and projects
- Digitally edited photos to enhance appearance in Lightroom and Photoshop
- Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
- Developed long and short-term business needs while driving customer feedback for process improvements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
Administrative Director
Empire State Hail Company
08.2012 - 10.2016
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Updated reports, managed accounts, and generated reports for company database.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Completed payroll for 5-8 employees, 20+ subcontractors, including 401k contributions, health insurance contributions, bonuses, quarterly estimated taxes and sales taxes.
- Prepared budgets with forecasts and projections.
- Assigned tasks and directed team of office clerks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept operations in compliance with New York State and Federal regulations by developing and directing effective internal systems.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Identify and resolve administrative problems in a timely and efficient manner, utilizing strong problem-solving skills
- Proactively memorized over 200 company products and services
- Completed customer insight reports and input over 2,000 units of sensitive data
- Trained new hires on company specific policies, procedures, and compliance guidelines
- Received a 5 star customer satisfaction rating through voice, chat, in person, and e-mail communications
- Listened, diagnosed, and resolved technical issues guiding users and employees through step-by-step solutions
- Politely addressed any customer complaints, escalating to management when necessary
- Applied technology knowledge that included working with multiple computer screens
- Continually portray and project a positive and professional image
Administrative Assistant
All-Mode Communications
10.2010 - 08.2012
- Provided excellent customer service, including solving all client questions in a timely manner or escalating the matter to a manager as needed
- Prepared invoices to send to customers and utilized data entry skills to maintain records
- Prioritized daily work to include independent problem solving and decision making
- Managed company’s daily accounts, performed verifications, and processed requests
- Performed general administrative tasks, including data entry, proofreading, and maintaining calendars
- Collaborated closely with the administrative team and the owners to streamline billing processes and work orders
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Helped process customer orders accurately and within agreed timeframes to meet service standards.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor’s Degree - Business Administration, Human Resources
SUNY EMPIRE STATE COLLEGE
Associate’s Degree - Business Administration
TOMPKINS CORTLAND COMMUNITY COLLEGE
Skills
- EXPERTISE
- Microsoft Suite
- Keyboarding 90 wpm
- Operations Management
- QuickBooks
- Program Creation and Implementation
- Executive Leadership
- Staff Management
- Business Development
- Protocol Oversight
- Employee Timesheet Processing
- Accounts Payable and Accounts Receivable
Timeline
Owner and Photographer
Burhans Photography
08.2014 - Current
Administrative Director
Empire State Hail Company
08.2012 - 10.2016
Administrative Assistant
All-Mode Communications
10.2010 - 08.2012
Bachelor’s Degree - Business Administration, Human Resources
SUNY EMPIRE STATE COLLEGE
Associate’s Degree - Business Administration
TOMPKINS CORTLAND COMMUNITY COLLEGE
Similar Profiles
Brad CollinsBrad Collins
Glazier at Burhans GlassGlazier at Burhans Glass
Aimee Hughes-PisanoAimee Hughes-Pisano
Business Owner/Photographer & Graphic Design at Photography By Aimee/Team Mom Photography & Spread the Word Yard CardsBusiness Owner/Photographer & Graphic Design at Photography By Aimee/Team Mom Photography & Spread the Word Yard Cards
R’kiyah ScottR’kiyah Scott
Lead Photographer at Bowen Photography (formerly SWI Photography Talla)Lead Photographer at Bowen Photography (formerly SWI Photography Talla)
Shelly JacobiShelly Jacobi
Aging Services Specialist at Cortland County Office For AgingAging Services Specialist at Cortland County Office For Aging
Seth MaricleSeth Maricle
Cleaning Technican at Custom Cleaning SolutionsCleaning Technican at Custom Cleaning Solutions