JESSICA BURKE
Dickinson,ND
Summary
Objective-driven and versatile office manager skilled in seamlessly transitioning between diverse roles within an organization. Experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. With an unwavering commitment to excellence, consistently strive to exceed expectations while driving organizational success.
Overview
17
17
years of professional experience
Work History
OFFICE MANAGER
PEAK AUTOMATION & ELECTRICAL
01.2023 - Current
- Responsible for overseeing the daily operations of the office and ensuring its smooth running
- This includes managing and coordinating all administrative tasks, such as organizing meetings, managing schedules, and maintaining office supplies
- Handle all aspects of human resources within the organization
- This includes recruiting and hiring new employees, conducting employee onboarding and orientation, managing employee benefits, and ensuring compliance with labor laws and regulations
- Processing and administering payroll for all employees
- This involves calculating and distributing wages, handling deductions, maintaining payroll records, and ensuring accuracy and timeliness
- Responsible for implementing and maintaining a safe and healthy work environment
- This includes developing and enforcing safety protocols, conducting risk assessments, organizing training programs, and ensuring compliance with health and safety regulations
- Responsible for managing the company's outstanding invoices and ensuring timely collection of payments
- This includes monitoring customer accounts, reconciling discrepancies, and communicating with clients to resolve payment issues
- Responsible for overseeing all outgoing payments and ensuring accurate and timely processing of invoices
- This includes verifying and approving invoices, reconciling vendor statements, and managing relationships with suppliers
- Using creative skills to develop and design compelling digital content for the company
- This includes creating visually appealing graphics, layouts, and other marketing materials that align with the company's branding and objectives
- Identifying and pursuing new business opportunities to support the company's growth
- This includes conducting market research, building relationships with potential clients, and implementing strategies to drive sales and revenue.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
LAB MANAGER
AMERICAN CEMENTING
11.2021 - 01.2023
- Improved lab efficiency by implementing automated processes and equipment upgrades.
- Enhanced laboratory safety protocols, resulting in reduced workplace accidents and injuries.
- Managed inventory control for chemicals and supplies, ensuring timely restocking and proper disposal of hazardous materials.
- Trained and supervised a team of technicians, fostering an environment of collaboration and continuous improvement.
- Established and maintained quality control standards, contributing to accurate test results and reliable data collection.
- Streamlined workflow by designing efficient standard operating procedures for all laboratory tasks.
- Coordinated departmental budgets and resource allocation, optimizing lab operations while minimizing expenditures.
- Organized workshops on emerging technologies relevant to the lab''s work, promoting continuous learning among staff members.
- Analyzed laboratory performance metrics regularly to identify areas requiring process improvements or additional training for staff members.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
- Set and oversaw quality assurance guidelines for laboratory work.
- Kept laboratory in compliance with applicable guidelines and laws.
- Managed operational documents and produced reports detailing activities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
EXECUTIVE OFFICE MANAGER
DEPARTMENT OF STATE
04.2007 - 01.2020
- Under minimal supervision, performed skilled, professional, and confidential office management and legal secretarial functions to support the operations of Department of State
- Streamlined office processes by implementing efficient organization and communication systems.
- Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
- Reduced operational costs with thorough budget analysis and expense tracking.
- Facilitated smooth day-to-day operations, ensuring timely completion of tasks and projects.
- Maintained a professional work environment, addressing employee concerns and fostering teamwork.
- Improved workflow efficiency by developing comprehensive filing systems and document management protocols.
- Subject to NDA, no further details are available.
Skills
- Contract Administration
- Workforce Management
- Expense Reporting
- Operations Management
- Employee Supervision
- Office Management
- Bookkeeping
- Staff Management
- Compliance Monitoring
- Policy Development
- Supply Management
- Billing
- Team Supervision
- Staff Hiring
- Inventory Control
- Customer Service
- Administrative Support
- Proposal Writing
- Human Resources Management
- Database Administration
- Payroll Management
- Records Management
- Office Administration
- Team Leadership
- Strategic Planning
- Contract Management
Timeline
OFFICE MANAGER
PEAK AUTOMATION & ELECTRICAL
01.2023 - Current
LAB MANAGER
AMERICAN CEMENTING
11.2021 - 01.2023
EXECUTIVE OFFICE MANAGER
DEPARTMENT OF STATE
04.2007 - 01.2020
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