Jessica Burns
Stroudsburg,PA
Summary
Dependable server/bartender successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
Home Repair LLC
King Of Prussia PA
10.2022 - Current
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Analyzed project performance data to identify areas of improvement.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress and technical problems.
Project Manager
Witness Security Solutions
New Jersey
04.2021 - 10.2022
- Identified plans and resources required to meet project goals and objectives.
- Successfully managed multiple large scale projects.
- Managed over 50 customer calls a day.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
Assistant Project Manager
NJ Boom and Erectors
Pennsylvania
01.2019 - 04.2021
- Estimated using blueprints for structural steel using Stack program.
- Managed multiple multi million dollar projects.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Reported on status for each project to appropriate stakeholders.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Managed bookkeeping, prepared budgets and cost reports.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
Administrative
Rodda Paint Co
Oregon
02.2017 - 03.2020
- Scheduled conference rooms and assisted with setup.
- Assisted managers and crew members with purchasing and corporate expense processing.
- Maintained company manuals, resources, client data, training records and other items.
- Supported general business operations by providing various administrative support activities as generalist.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked in the JDE Software for AR/AP and credit departments.
Server/Bartender
Olive Garden
Gresham, OR
01.2016 - 03.2017
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Kept bar presentable and well-stocked to meet customer needs.
Server/Bartender
Carraway Pl Marina Bar And Grille
Sanford, FL
01.2014 - 01.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Ensured Marina guests were well taken care of in ways of drinks/food.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Pius X High School
Bangor, PA05.2009
Skills
- Office Management
- Construction Estimating
- CRM Software
- QuickBooks
- Project Coordination
- Sage
- ProCore
- Construction Management
- Multi-line Phone Systems
- Project Management
- Microsoft Project
- Microsoft Outlook
- Pricing
- Accounts Receivable
- Budgeting
- Accounts Payable
- Account Reconciliation
- Blueprint Reading
- Project Planning
- Negotiation
- Management
- Communication skills
- Event marketing (2 years)
- Contract negotiation
- Google Docs
- Product management
- Contract Management
- Project Estimation and Bidding
- Staff Training
- Expense Reports
- Microsoft Office Suite Expertise
- Data Review
- Sales and Marketing
- Purchasing and Procurement
- Project Goals and Milestones
- Project Deadlines
- Project Drawings
- Subcontractor Relations
- Punch Lists
- Increasing Savings
- Managing Multiple Projects
Certification
First Aid Certification
CPR Certification
Timeline
Project Manager
Home Repair LLC
10.2022 - Current
Project Manager
Witness Security Solutions
04.2021 - 10.2022
Assistant Project Manager
NJ Boom and Erectors
01.2019 - 04.2021
Administrative
Rodda Paint Co
02.2017 - 03.2020
Server/Bartender
Olive Garden
01.2016 - 03.2017
Server/Bartender
Carraway Pl Marina Bar And Grille
01.2014 - 01.2016
High School Diploma -
Pius X High School