Jessica Burnsed

• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Exercised proper judgment and decision making to analyze over 18 to 22 claims per week.
• Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
• Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
• Mentored junior adjusters, providing guidance on best practices for efficient claims handling and decision-making processes.
• Protected company''s financial interests by identifying potential fraud indicators during investigations, referring cases for further review when warranted.
• Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
• Upheld company reputation by adhering strictly to ethical guidelines when managing sensitive cases, ensuring fair and impartial treatment for all parties involved.
• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
• Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
• Increased accuracy in damage assessments by utilizing advanced technology tools during inspections.
• Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
• Used Symbility to compile estimates for personal property and structure damage.
• Performed 12 field investigations of damaged properties every week.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Negotiated property damage settlement agreements to resolve disputes.

• Built strong relationships with clients through regular communication and exceptional customer service, resulting in increased retention rates.
• Consistently followed up with prospective clients in a timely manner, converting leads into successful sales transactions more frequently than the average advisor within the company.
• Collaborated with underwriters to evaluate potential risks and determine appropriate coverage for clients.
• Exceeded sales targets consistently by employing effective sales strategies and leveraging industry knowledge to close deals.
• Handled high volume of inbound calls from prospective customers during peak periods while maintaining excellent attention to detail and professional rapport.
• Sold auto, home, and life to individuals and affinity groups within assigned territory using consultative selling techniques.
• Generated quotes and proposals for clients to match individual needs.
• Followed up promptly with interested clients to close sales with a 40% closing rate.

• Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
• Expanded client base by generating referrals from satisfied customers and networking within the community.
• Partnered with HR leadership to review and update benefits-related policies and procedures, ensuring legal compliance and best practices.
• Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance.
• Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
• Met with prospective businesses to discuss their benefit packages and expanding their benefit plans to their employees.
• Educated clients on insurance policies and procedures.

• Streamlined sales processes for increased efficiency, resulting in 40% higher team productivity and customer satisfaction increase by 65%.
• Boosted sales revenue by implementing effective purchase order fulfillment strategies and nurturing client relationships.
• Delivered comprehensive sales reports to senior management, enabling data-driven decision making and strategy adjustments increasing sales by 30%.
• Provided ongoing support to existing clients, strengthening relationships and increasing account retention rates.
• Spearheaded the implementation of sales to material delivery, streamlining workflow and enhancing team efficiency with 80% success rate.
• Worked closely with the sales and dispatch team, to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.

• Assisted with month-end close procedures, including account reconciliations and variance analysis reporting.
• Promoted a positive work environment by collaborating with colleagues and sharing knowledge on best practices in cash application processes.
• Increased accuracy of invoice matching through regular system updates and data validation procedures.
• Optimized the use of ERP systems for more efficient cash application management.
• Identified trends in payment discrepancies, implementing corrective actions to reduce future occurrences.
• Streamlined reconciliation processes, ultimately decreasing outstanding accounts receivable balances.
• Maintained thorough documentation of all cash applications, ensuring a clear audit trail for financial review purposes.

Status: In Progress