Jessica Burris
Gibsonville,NC
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
17
17
years of professional experience
Work History
Customer Service Support Rep/Team Leader/Administrative Specialist
Laboratory Corporation of America
Burlington, NC
11.2009 - Current
- Answering departmental emails while providing phone support to patient samples
- Skillfully developed departmental goals, objectives, and standards of performance, policies and procedures
- Interpreted and communicated new or revised policies to staff members
- Strategically planned methods to achieve operational, financial, and growth goals
- Evaluate and incorporate new tools needed to improve specimen management and sample handling in the laboratory
- Conduct Management meetings weekly while providing information about any issues/ or improvements in the Specimen Management area
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills
- Responsible for the specimen management staffing schedule.
Clinical Administrative Coordinator
United Healthcare
Greensboro, NC
11.2017 - 04.2019
- Make outbound calls to Medicare patients who have Advanced Illnesses
- Optum care supportive care program evaluations and updates based on what services the members need
- Clinical Administrator for Registered Nurses
- Responsible for calling members who had not used their scale or tablet in a few days which monitors their weight and health condition.
Banquet Coordinator
The Cutting Board
Burlington, NC
09.2007 - 11.2009
- Responsible for banquet staffing schedules
- Provided excellent customer service to each individual and group
- Consistently improved the business plan and focused on all aspects of the company’s operational goals
- Communicated with potential and booked customers about their expectations while relaying any concerns that they had to the management team depending on the severity.
Education
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA04-2017
Skills
- Cash Handling
- Technical Support
- Shift Scheduling
- Team Supervision
- Overtime Management
- Complaint resolution
- Client Service
- Mentoring
- Leading Team Meetings
- Sales expertise
- Quality Improvement
- Work Planning
- Performance Improvement
- Problem-Solving
- Goal Setting
- Teamwork and Collaboration
Timeline
Clinical Administrative Coordinator
United Healthcare
11.2017 - 04.2019
Customer Service Support Rep/Team Leader/Administrative Specialist
Laboratory Corporation of America
11.2009 - Current
Banquet Coordinator
The Cutting Board
09.2007 - 11.2009
Bachelor of Science - Interdisciplinary Studies
Liberty University