Jessica Burt
Lansing,IL
Summary
Results-driven professional with a track record of success in diverse industries, including customer service, education, healthcare, and retail. Proven ability to meet and exceed targets, evidenced by a 25% increase in student engagement in 6 months and improving loan signing accuracy from 45% to 100% in 6 months. Holder of an Associate of Arts degree in Liberal Arts and completed coursework in sales development. Ready to bring my skills, enthusiasm, and dedication to excel in a dynamic work environment.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Kelly Services
09.2022 - Current
- In 6 months, increased student engagement by 25%, as measured by teacher observations
- Increased student comprehension by 15% in 3 weeks through active engagement strategies
- Achieved a 60% reduction in student disciplinary incidents in 6 months as Substitute Teacher
- Demonstrated flexibility and adaptability in handling various subject matters, grade levels, and classroom settings, showcasing versatility and ability to step into different teaching roles as needed.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
Loan Signing Agent
National Notary Association
08.2021 - 04.2023
- Improved loan signing accuracy from 45% to 100% in 6 months
- Achieved a 95% on-time completion rate for loan signings, consistently meeting or exceeding client expectations for timely and efficient service delivery
- Resolved borrower inquiries and issues promptly and professionally, resulting in a 90% reduction in post-signing escalations and disputes, and minimizing potential risks and liabilities for clients
- Demonstrated exceptional attention to detail and thoroughness in reviewing loan documents, verifying borrower information, and confirming proper execution of documents, resulting in error-free signings and minimizing the risk of legal or financial repercussions.
- Stayed abreast of lending regulations, industry trends and market rates.
Retail Merchandiser
Hallmark
09.2019 - 11.2020
- Improved efficiency by 20% in 6 months through innovative store layout designs
- Successfully managed inventory levels, reducing out-of-stock situations by 25% and minimizing overstock by 20%, resulting in improved product availability for customers and optimized inventory turnover
- Implemented efficient merchandising processes, such as planogram execution, product replenishment, and pricing updates, resulting in a 30% reduction in stockouts and out-of-date product situations
- Demonstrated excellent customer service skills, maintaining a high customer satisfaction rate of 95% through providing personalized assistance, resolving customer inquiries and issues, and building positive relationships with customers to promote brand loyalty.
Sales Representative
Great Virtual Works LLC
11.2013 - 04.2014
- Built and maintained strong relationships with clients through proactive communication, follow-ups, and account management, resulting in a high customer retention rate of 90% and repeat business opportunities
- Received positive feedback from clients for exceptional service, responsiveness, and problem-solving skills, resulting in increased customer satisfaction ratings and testimonials that were used for marketing and promotional purposes
- Provided exceptional customer service and resolved customer inquiries, complaints, and issues promptly and professionally, maintaining a high customer satisfaction rating of 95% and building long-term customer relationships.
- Developed key customer relationships to increase sales.
Service Coordinator
Community Care Systems Inc
07.2011 - 10.2013
- Managed a caseload of over 200 senior citizen clients, coordinating and arranging health care aids to meet their needs, resulting in improved quality of life for the elderly population
- Oversaw and supervised a team of 150 health care aids, providing guidance, training, and support to ensure they delivered high-quality care to clients in a timely and efficient manner
- Successfully resolved complex and challenging situations related to client care, worker assignments, and service coordination, demonstrating strong problem-solving skills and ability to handle difficult situations professionally
- Developed and maintained a database to track and monitor client information, service utilization, and outcomes, providing accurate and up-to-date data for reporting and decision-making purposes.
Education
Salesforce Sales Operations Certificate
American Dream Academy
true04.2023
Groundwork For Success in Sales Development
Coursera
04.2023
Associate of Arts - Biology
East West University
Chicago, IL06.2007
Skills
- Customer Relationship Management
- Coordination
- Planning Process
- Microsoft Excel
- Monthly Reporting
- Report Generation
- Resilience
- Team Collaboration
- Adaptability
- Multitasking
Timeline
Substitute Teacher
Kelly Services
09.2022 - Current
Loan Signing Agent
National Notary Association
08.2021 - 04.2023
Retail Merchandiser
Hallmark
09.2019 - 11.2020
Sales Representative
Great Virtual Works LLC
11.2013 - 04.2014
Service Coordinator
Community Care Systems Inc
07.2011 - 10.2013
Salesforce Sales Operations Certificate
American Dream Academy
Groundwork For Success in Sales Development
Coursera
Associate of Arts - Biology
East West University