Jessica Burton
Pensacola,FL
Summary
Proven Logistics Specialist with a track record of enhancing operational efficiency in the US Navy, adept in inventory counting and resolving problems. Skilled in fostering team collaboration and improving customer satisfaction, expertise in safety practices and materials handling, contributing to significant process improvements. Great detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Logistics Specialist
US Navy
08.2024 - Current
- Navy Duties: One weekend a month for Drill Periods.
- Received a Certificate of Completion as a graduate of the Intermediate Leadership Development Course. Attended: August 5th- August 7th, 2024.
Logistics Specialist
US Navy
05.2023 - 07.2024
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed inventory levels for optimal cost savings and minimal stockouts.
Customer Service Representative
Nexcom
03.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Warehouse Worker
PepsiCo
03.2023 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30 pounds.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Aviation Ordnanceman
US Navy
02.2018 - 02.2023
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
- Maximized aircraft availability through proficient troubleshooting and repair of complex weapon systems malfunctions during flight operations.
- Enhanced team morale by fostering a positive work environment while upholding strict safety standards during day-to-day operations involving aviation ordnance handling procedures.
- Improved team communication by implementing a standardized system for reporting ordnance-related issues during flight operations.
- Reduced downtime by performing preventative maintenance on assigned weapons systems, ensuring optimal performance during missions.
- Ensured strict compliance with safety regulations during ordnance storage activities to minimize risks associated with hazardous materials handling.
- Supported successful flight operations by assembling, loading, arming, and securing aircraft munitions according to established procedures.
- Facilitated smooth mission transitions by keeping an organized workspace that allowed for efficient access to necessary tools and equipment for ordnance maintenance tasks.
- Educated personnel on safe handling and use of explosives, avoiding injuries.
- Received two Navy Achievement Medals during time of service; one in 2020 and one in 2023.
- Received the Tomcatter of the Year award in 2020 during time of service.
Assistant Manager
Tilly's Clothing Store
06.2013 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Sales Associate: June 2013- April 2015
- Received Employee of the Month three times and a Performance Award.
Sales Associate
SIDECCA
08.2011 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Worked at the Corporate facility, tagging merchandise, packing and transferring merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
CNA Certificate - Healthcare
Tidewater Medical Training
Virginia Beach, VA08.2023
Associate of Science - General Studies
Los Angeles Valley College
Van Nuys, CA06.2017
High School Diploma -
Reseda High School
Reseda, CA06.2011
Skills
- Items inventory
- Safety practices
- Materials Handling
- Resolving Problems
- Inventory Restocking
- Shipment Receiving
Certification
- [CPR/ Basic Life Support] [American Red Cross] [2023, July] Expiration: 2025, July
Additional Information
My Husband is Active Duty Military working Monday-Friday. (Mainly looking for part-time/full-time weekends only or stay at home jobs due to no childcare for baby). We recently moved here due to Military Orders and are new parents with a daughter who is soon to be seven months and still too young to attend a daycare by parents choice until she is older. I have experience working with children as a camp counselor and baby sitting as well as Child Development classes. I also went to school for Nursing (incomplete due to moving) and familiar with some medical terminology.
Timeline
Logistics Specialist
US Navy
08.2024 - Current
Logistics Specialist
US Navy
05.2023 - 07.2024
Customer Service Representative
Nexcom
03.2023 - 05.2023
Warehouse Worker
PepsiCo
03.2023 - 05.2023
Aviation Ordnanceman
US Navy
02.2018 - 02.2023
Assistant Manager
Tilly's Clothing Store
06.2013 - 02.2018
Sales Associate
SIDECCA
08.2011 - 05.2013
CNA Certificate - Healthcare
Tidewater Medical Training
Associate of Science - General Studies
Los Angeles Valley College
High School Diploma -
Reseda High School