Jessica Busk
Odenville,AL
Summary
Skilled Data Entry Operator with 10 years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency. Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver.
Overview
10
10
years of professional experience
Work History
Insurance Agent
TELEPERFORMANCE USA,
07.2024 - Current
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Analyzed customer needs to provide customized insurance solutions.
- Identified and solicited sales prospects in agency databases.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
Data Analyst
Amazon MTurk
04.2014 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Provided technical support for troubleshooting analytics and reporting issues.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Used computer software to store and retrieve data.
- Created spreadsheets for more efficient recordkeeping.
Payment Analyst
Teleperformance USA
10.2021 - 07.2024
- Gathered, evaluated and summarized account data in detailed financial reports.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Input financial data and produced reports using Excel.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Monitored accounts to verify compliance with payment terms and schedules.
Technical Support Representative
SYKES
01.2021 - 10.2021
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
Data Analyst
Lionbridge
08.2020 - 10.2021
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Followed established procedures to enter and process data correctly.
- Verified data files prior to entry to maintain high data accuracy.
- Created and maintained data entry logs to track data entry activities.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Chat Representative
Amazon
03.2020 - 08.2020
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing products.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Managed and responded to team-leading volume of support tickets and chats submitted via email and through support portal.
Education
High School Diploma -
Tarrant High School
Tarrant, AL05.2011
Skills
- Data accuracy
- Remote Office Availability
- Proofreading
- Spreadsheet Management
- Invoice Processing
- Multitasking Abilities
- Data Entry
- 10 key typing
- Proficient in Microsoft Office, Excel and outlook
- Computer Skills
- Problem-Solving
- Data Management
- Dependable and Responsible
Timeline
Insurance Agent
TELEPERFORMANCE USA,
07.2024 - Current
Payment Analyst
Teleperformance USA
10.2021 - 07.2024
Technical Support Representative
SYKES
01.2021 - 10.2021
Data Analyst
Lionbridge
08.2020 - 10.2021
Customer Service Chat Representative
Amazon
03.2020 - 08.2020
Data Analyst
Amazon MTurk
04.2014 - Current
High School Diploma -
Tarrant High School