Jessica Bussell
Conroe,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Inspire Communities
Willis, TX
12.2023 - Current
- Answered incoming customer inquiries regarding product and service information.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Developed strong customer relationships to encourage repeat business.
- Supported sales team members to drive growth and development.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Secretary
Steadham Flooring LLC
DeQuincy, LA
02.2023 - 08.2023
- Managed multiple calendars and contacts using computer software.
- Greeted visitors and directed to appropriate location or person.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Associate
HOTWORX
Montgomery, TX
10.2022 - 01.2023
- Answered customer questions and provided store information.
- Arranged and stocked new merchandise following placement directions.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Promoted sales initiatives to support company brand.
- Greeted customers to determine wants or needs.
- Recommended merchandise to customers based on needs and preferences.
- Described merchandise and explained use, operation and care.
- Cleaned shelves, counters and tables to maintain organized store.
Server
Conroe Lake House
Conroe, TX
05.2022 - 08.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Responded to ad hoc cleaning duties at end of shift.
Driver
Uber
Montgomery, TX
10.2021 - 03.2022
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Documented daily mileage, gas and other data.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Home Health LVN
EPIC Health Care
Spring, TX
06.2015 - 09.2018
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Observed strict confidentiality and safeguarded all patient-related information.
- Monitored infection control procedures to verify facility-wide health and safety.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility.
- Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Answered patient and family questions to educate on optimal treatment procedures.
- Applied interventions to progress patients toward wellness and address maintenance of wellness.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Used sterile techniques to prepare patients for procedures.
LVN Floor Nurse
Vidor Health And Rehabilitation
Vidor, TX
12.2014 - 04.2015
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
- Monitored infection control procedures to verify facility-wide health and safety.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Inserted, cared for and removed patients' catheters and monitored fluid output.
- Assisted with patients' nutritional needs by setting up self-feeding assistance or directly feeding individuals with severely limited mobility.
- Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Answered patient and family questions to educate on optimal treatment procedures.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Used sterile techniques to prepare patients for procedures.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
LVN Student Nurse
Lamar State College-Orange
Orange, TX
01.2014 - 12.2014
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
- Communicated with patients with compassion while keeping medical information private.
- Answered patients' calls to determine how to assist.
- Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
- Evaluated nursing intervention outcomes by conferring with other healthcare team members.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Performed triage to maximum team productivity and effectiveness.
- Provided pre- and post-operative nursing care.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Counseled clients, patients and families and provided emotional and psychosocial support.
- Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
- Worked with social workers, physical therapists and speech therapists to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
Medical Assistant
Deweyville Rural Medical Clinic
Deweyville, TX
03.2012 - 01.2013
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Labeled and completed lab requisitions using ICD and CPT coding.
Automated Logistical Specialist (92A)
U.S. Army Active Duty
Fort Hood, TX
02.2005 - 03.2009
- Created maintenance work orders and reported equipment readiness and availability. Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors.
- Managed and provided assistance to soldiers in materials management, logistics and supply.
- Generated reports on personnel and equipment availability, storage space, relocation of materials and warehouse denials.
- Checked incoming shipments to verify quantities against purchase orders.
- Installed, configured and maintained mission-critical workstations and systems.
- Requested and coordinated material distribution and transportation logistics per disposition instructions.
- Inspected equipment for wear, specifications adherence and issues.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked loaded materials compared to work orders for correctness.
- Informed upper management or department heads of items loaded or problems encountered.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
Education
Associate of Applied Science - Nursing
Lamar State College - Orange
Orange, TX12.2014
Certified Medical Assistant - Medical Assisting
Kaplan College
Beaumont, TX05.2012
High School Diploma -
Deweyville High School
Deweyville, TX05.2003
Some College (No Degree) -
Lamar University
Beaumont, TXSome College (No Degree) -
Gaston College
Dallas, NCSkills
- Cross-Functional Communication
- File Management
- Organization
- Quickbooks
- Verbal and Written Communication
- Office Administration
- Supply Restocking
- Product and Service Sales
- Multi-Tasking Strength
- Problem-Solving Skills
- Professional Demeanor
- Customer Service
- Store Opening and Closing
- POS System Operation
- Friendly and Outgoing
- Complaint Handling
- Customer Relations
- Customer Relationship Management (CRM)
- CRM Software
- De-Escalation Techniques
- Good communication skills
- Customer Engagement
- Up-selling
- Relationship Building
- Networking
- Door-to-door sales
- Product description
- Prospecting skills
- Customer care
- Needs analysis
Certification
- TDHCA Licensed Sales Person
Timeline
Customer Service Specialist
Inspire Communities
12.2023 - Current
Secretary
Steadham Flooring LLC
02.2023 - 08.2023
Associate
HOTWORX
10.2022 - 01.2023
Server
Conroe Lake House
05.2022 - 08.2022
Driver
Uber
10.2021 - 03.2022
Home Health LVN
EPIC Health Care
06.2015 - 09.2018
LVN Floor Nurse
Vidor Health And Rehabilitation
12.2014 - 04.2015
LVN Student Nurse
Lamar State College-Orange
01.2014 - 12.2014
Medical Assistant
Deweyville Rural Medical Clinic
03.2012 - 01.2013
Automated Logistical Specialist (92A)
U.S. Army Active Duty
02.2005 - 03.2009
Associate of Applied Science - Nursing
Lamar State College - Orange
Certified Medical Assistant - Medical Assisting
Kaplan College
High School Diploma -
Deweyville High School
Some College (No Degree) -
Lamar University
Some College (No Degree) -
Gaston College