Jessica Bustos
Bismarck,ND
Summary
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Overview
26
26
years of professional experience
2012
2012
years of post-secondary education
Work History
In Home Caretaker
Debra Sinclair
Bismarck, North Dakota
11.2021 - Current
- Assisted with light housekeeping tasks including laundry, vacuuming, dusting and meal preparation.
- Monitored vital signs such as temperature, pulse rate, respiration rate, blood pressure.
- Provided companionship and emotional support to elderly clients.
- Assisted patients in maintaining personal hygiene through showering and bathing assistance, toileting assistance and incontinence care management.
Volunteer
San Diego Humane Society
San Diego, California
10.2018 - 01.2025
- Provided assistance to staff in the daily operations of the organization.
- Attended weekly meetings to discuss progress and future initiatives.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Helped with prep, set up, and breakdown of community and public events.
Front Desk Agent
Valley Motel
El Cajon , California
03.2023 - 08.2023
- Addressed customer needs in a timely manner.
- Scheduled reservations for groups and special events.
- Verified accuracy of room rates and other charges during check-in process.
- Provided excellent customer service while upholding company policies.
Cashier
Ace Parking Management
San Diego, California
05.2007 - 08.2008
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Store Manager
Susie's Deals
San Diego, California
05.2006 - 06.2007
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
Resource Advocate
The Salvation Army
San Diego, California
10.2004 - 07.2005
- Provided emotional support to clients during difficult times in their lives.
- Maintained detailed records of all client interactions including notes from meetings and phone calls.
- Advocated for clients rights and ensured access to appropriate resources and support systems.
- Coordinated referrals to community agencies for additional support services as needed
Cashier
7-eleven
San Diego, California
09.1999 - 08.2001
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
General Education Development
San Diego, CASkills
- Customer service
- Conflict resolution
- Time management
- Communication skills
- Resource advocacy
- Flexible schedule and availability
- Point-of-sale operation
- Cash handling
- Inventory management
- Attention to detail
- Basic math
- Empathy and patience
- Data entry
- Multitasking
- Retail store support
Timeline
Front Desk Agent
Valley Motel
03.2023 - 08.2023
In Home Caretaker
Debra Sinclair
11.2021 - Current
Volunteer
San Diego Humane Society
10.2018 - 01.2025
Cashier
Ace Parking Management
05.2007 - 08.2008
Store Manager
Susie's Deals
05.2006 - 06.2007
Resource Advocate
The Salvation Army
10.2004 - 07.2005
Cashier
7-eleven
09.1999 - 08.2001
General Education Development