Jessica Bustos
Lemon Grove,CA
Summary
Seeking to obtain a position as a Customer Service Manager where I can utilize exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company. Committed to ensuring customer satisfaction by providing superior service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Valley Motel
02.2022 - 03.2024
- Resolved guest issues promptly, resulting in positive feedback and return visits
- Increased customer loyalty with exceptional communication skills and personalized service
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes
- Provide guests with clear, up-to-date information on hotel services and promotions.
Property Manager
Private Individual
10.2017 - 01.2022
- Collected and maintained careful records of rental payments and payment dates
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Communicated effectively with owners and residents.
Cashier
Ace Parking Management
09.2007 - 01.2010
- Self-motivated, with a strong sense of personal responsibility
- Received and processed all payments according to policy procedures
- Implemented flexible schedule and extra shifts to meet business needs
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Resource Advocate
The Salvation Army Emergency Disasters
10.2004 - 11.2007
- Provided one on one case management to over 100 families affected by disasters
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism
- Conducted pre-screening activities to determine eligibility for supportive services
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
Store Manager
Susie's Deals
04.2002 - 04.2005
- Reconciled daily sales transactions to balance and log day to day revenue
- Managed store employees successfully in fast paced environment through proactive communication and positive feedback
- Assisted with inventory control, maintained levels, checked invoices and entered inventory information into computer
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Skills
- Interpersonal Communication
- Quality Assessment
- Detail Oriented
- Conflict Management
- Guest Relations
- Time Management
- Patience and composure
Timeline
Front Desk Agent - Valley Motel
02.2022 - 03.2024
Property Manager - Private Individual
10.2017 - 01.2022
Cashier - Ace Parking Management
09.2007 - 01.2010
Resource Advocate - The Salvation Army Emergency Disasters
10.2004 - 11.2007
Store Manager - Susie's Deals
04.2002 - 04.2005