Jessica Butler

Experienced Customer Service Representative with 10 years of expertise in retail and customer service. Proficient in recruiting, scheduling, and managing inventory. Also skilled in providing administrative support and fostering positive client interactions. Committed to delivering exceptional service and contributing to team success.

• CPR/AED Certification
• Basic Life Support Certification (BLS)

• Design job descriptions and identify future hiring needs, ensuring compliance with employment laws.
• Source candidates through databases and social media, conducting interviews and managing paperwork.
• Stay updated on employment legislation, ensuring all recruitment processes are legally compliant.
• Assisted customers with product selection, enhancing satisfaction and boosting sales.
• Managed inventory and restocked shelves, ensuring product availability and reducing shortages.
• Processed transactions and returns efficiently, improving checkout speed and accuracy.
• Handled inbound calls, reset passwords, scheduled appointments, and performed data entry, enhancing customer satisfaction and operational efficiency.
• Resolved customer issues efficiently, enhancing overall satisfaction and retention.
• Utilized CRM software to maintain up-to-date records and streamline appointment scheduling.
• Collaborated with team to improve call handling procedures, reducing average call time.