Jessica Butler
Pennsburg,PA
Summary
I am a results-driven Quality Assurance Manager with proven expertise in regulatory compliance, audit coordination, and continuous improvement. I am also a dedicated quality assurance professional with a strong focus on data analysis and performance metrics. Experienced in conducting audits and fostering cross-functional collaboration to resolve quality issues, ultimately driving enhanced product safety and consistency.
Detail-oriented Quality Assurance Professional with expertise in developing and executing quality protocols. Conducts audits to ensure compliance with industry standards and implements corrective actions effectively. Committed to continuous improvement through collaboration with teams and proactive problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Quality Assurance Manger
Nestle Purina PetCare
Allentown, PA
04.2024 - Current
- Developed and executed quality assurance protocols for product consistency and safety.
- Conducted regular audits to ensure compliance with industry standards and regulations.
- Collaborated with cross-functional teams to resolve quality issues and implement corrective actions.
- Analyzed product samples using statistical methods to identify trends and areas for improvement.
- Facilitated root cause analysis sessions to drive continuous improvement initiatives across production lines.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Investigated customer complaints and performed corrective actions to resolve quality issues using FMEA methodology.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
Education
Bachelor of Science - Chemical Engineering
University of Virginia
Charlottesville, VA05-2011
Skills
- Internal audits
- Continuous improvement
- Document control
- Operation Monitoring
- Defect tracking
- Complaint investigation
- Trend analysis
- ISO standards
- Six sigma methodology
- Customer service
- Process documentation
- Team collaboration
- Statistical analysis
- QMS
- Quality assurance management
- Audit coordination
- Quality systems
- Performance metrics
- Data analysis
- Project management
- Audit reporting
- Regulatory compliance
- Performance monitoring
Accomplishments
- Reduced consumer complaints through effectively making process improvements (standardized changeover procedures to reduce thin liquid complaints).
- Utilized Microsoft Excel and PowerBI to track master sanitation results and communicate to the management team which improved by 20%
- Supervised team of 25 staff members
Certification
FSSC 22000 Internal Auditor
ISO 9001 Internal Auditor
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Quality Assurance Manger
Nestle Purina PetCare
04.2024 - Current
Bachelor of Science - Chemical Engineering
University of Virginia