Jessica Bynum
San Antonio,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service Industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Scheduler
Suttin Contruction
San Antonio, TX
03.2020 - Current
- Maintained daily calendars, set appointments with customers.
- Analyzed demand and recommended updates to calendar schedule.
- Scheduled and confirmed appointments.
- Verified information on customers work orders.
- Verified all Permits are in place and confirmed all products are complaint with State energy codes.
Business Owner/Operator
A Exotic Limousine
San Antonio, TX
10.2013 - 03.2020
- Manage 5 employees.
- Collaborate with event planners and local venues. Bookkeeper.
- Scheduled all vehicle reservations and maintenance.
- Advertising campaigns with Google, Yahoo and Bing.
- Customer Service and Sales.
- Developed, updated and optimized business intelligence resources.
Reservation Agent
Southwest Airlines
San Antonio, TX
07.2005 - 05.2006
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Minimized process lags through operations protocols and client account management training.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Promoted available products and services to customers during service, account management and order calls.
Flight Attendant
Southwest Airlines
Houston, TX
08.2001 - 04.2005
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
- Demonstrated proper use of safety equipment, including seat belts to inform and educate passengers prior to takeoff.
- Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Supervised unaccompanied minors during flights. Handled funds each day, while preparing deposits daily.
Education
High School Diploma -
James Madison High School
San Antonio, TX05.1998
Skills
- Schedule coordination
- Customer conflict resolution
- Data confirmation
- Documentation proficiency
- Order processing
Timeline
Scheduler
Suttin Contruction
03.2020 - Current
Business Owner/Operator
A Exotic Limousine
10.2013 - 03.2020
Reservation Agent
Southwest Airlines
07.2005 - 05.2006
Flight Attendant
Southwest Airlines
08.2001 - 04.2005
High School Diploma -
James Madison High School