Jessica Jaimes
Tampa,FL
Summary
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Pediatric Neurology Clinic
Tampa, FL
03.2015 - Current
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
Sales Manager
Chico's Soma
TAMPA, Florida
10.2015 - 02.2017
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Managed client accounts by providing accurate data entry services.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Provided customer service support to clients in a timely and efficient manner.
Sales Associate
Charlotte Russe
TAMPA, Florida
11.2012 - 01.2015
- Developed promotional strategies to increase sales volume.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Medical Assistant Program -
Sanford Brown College
Tampa02-2015
Skills
- Customer Needs Assessment
- Meeting deadlines
- Reading comprehension skills
- Multi-tasking strength
- Time Management
- Complex Problem-Solving
- Outgoing Personality
- Financial records analysis
- Bilingual
Timeline
Sales Manager
Chico's Soma
10.2015 - 02.2017
Medical Assistant
Pediatric Neurology Clinic
03.2015 - Current
Sales Associate
Charlotte Russe
11.2012 - 01.2015
Medical Assistant Program -
Sanford Brown College
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