Jessica Cade
Decatur,GA
Summary
Willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 40 pounds. Knowledgeable about shipping, receiving and tracking with scanners. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
16
16
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon Flex
09.2022 - Current
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards. Communicated with other departments to facilitate fulfillment activities and address issues.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties. Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members. 15 % increase in feedback response rate
Call Rep
Spirit Delivery
04.2017 - 01.2020
- Improved customer satisfaction by 100 % efficiently handling inquiries and resolving concerns in timely manner.
- Achieved service level goals by consistently meeting or exceeding key performance indicators for call quality, handle time, and availability.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Demonstrated adaptability by handling variety of call types, including inbound sales inquiries, technical support inquiries, and general customer service calls.
- Utilized software to track customer interactions, enabling personalized and efficient service in future engagements.
Counter Rep
Shoprite South
08.2015 - 02.2017
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Utilized upselling techniques to promote additional products and increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new hires on company policies, procedures, and best practices for exceptional 100 % customer service delivery.
- Participated in ongoing training sessions to stay current on industry trends and enhance product knowledge.
Intern To Hire
Externship To Hire Senior Sprite Nursing Facility
01.2008 - 12.2014
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Completed regular check-ins and progress report for each client.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Entrusted to handle confidential and sensitive situations in professional matter.
Receptionist
Plainfield City Hall
09.2010 - 02.2012
- Routed 30-40 incoming mail and messages to relevant personnel without delay.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointment. Contributed to team success by cross-training in various administrative roles, providing backup 100 % support when necessary.
Education
Associate of Science - Medical Insurance Billing
Drake College of Business
Elizabeth, NJ06.2013
Skills
- Microsoft Word
- Microsoft Excel
- Staff Scheduling
- Fulfillment Processing
- Schedule Coordination
- Customer Service
- Loss Prevention
- Inventory Auditing
- Inventory Maintenance
- Correct labeling
- Teamwork and Collaboration
- Relationship Building
- Willing to Learn
Timeline
Amazon Fulfillment Associate
Amazon Flex
09.2022 - Current
Call Rep
Spirit Delivery
04.2017 - 01.2020
Counter Rep
Shoprite South
08.2015 - 02.2017
Receptionist
Plainfield City Hall
09.2010 - 02.2012
Intern To Hire
Externship To Hire Senior Sprite Nursing Facility
01.2008 - 12.2014
Associate of Science - Medical Insurance Billing
Drake College of Business