Jessica Cade
Scottsville
Summary
Personable and reliable professional with exceptional communication skills. Proven ability to handle numerous responsibilities efficiently in a fast-paced, constantly-changing environment. Known for attention to detail and commitment to excellence.
Overview
19
19
years of professional experience
Work History
Service Coordinator Order Experience
Numotion
08.2017 - Current
- Open and maintain lines of contact with clients and their care teams, medical providers, and insurance representatives to provide updates on order process and progress
- Coordinate and monitor orders to confirm requirements are met and targets achieved both internally and externally
- Manage numerous simultaneous streams of information, including communication with clients and staff in-person at the branch office as well as via phone and email
- Consistently set and achieve daily personal productivity goals to drive faster completion of orders and higher levels of client satisfaction
- Managed complete order flow from start to finish when previously a coordinator with Numotion acquisition Monroe Wheelchair, including spec entry, revenue validation, med docs, and insurance authorizations
MEDICAL ADMIN AND SCHEDULER
Genesis Pediatrics, LLC
01.2013 - 07.2017
- Efficiently managed multi-line phones and complicated appointment scheduling, ensuring optimal patient flow and satisfaction
- Confidently handled patient check-in/check-out process while verifying and updating insurance and demographic information
- Utilized patient portal to answer simple inquiries and expedite triage situations to proper nursing staff
- Instrumental in writing/editing professional documents as needed, and served on the Marketing Committee, using social media to grow patient base.
CIRCULATION DESK ASSOCIATE
Chili Public Library
01.2007 - 01.2013
- Assisted in managing the check-in/check-out process for clients borrowing books and media
- Cross-trained to work with library page team organizing items to create maximum placement accuracy.
- Proactively took on additional responsibilities processing new books and media to add to the library's collection.
- Co-founded very popular monthly children's history program in place from 2009 to 2020, encouraging community engagement and boosting circulation of related items
MERCHANDISE HANDLER
Cracker Barrel Old Country Store
01.2006 - 01.2013
- Supervised and actively participated in offloading of weekly truck delivery to ensure product placement and availability
- One of the primary staff members who could set or rework sales floor displays to generate maximum sales growth
- Cross-trained as cashier to assist with workflow whenever needed
- Known as the designated 'go-to' person for comprehensive product knowledge for both clients and coworkers
Education
BACHELOR OF ARTS - ENGLISH
Roberts Wesleyan College
01.2006
Skills
- Intense attention to precise details
- Superlative follow-through
- Creative and intuitive quick learner
- Outstanding communication skills
- Determined to learn the "hows" and "whys"
- Driven to be the very best
- Exceptional reliability and accountability
- Strong sense of independence and self-motivation
Timeline
Service Coordinator Order Experience
Numotion
08.2017 - Current
MEDICAL ADMIN AND SCHEDULER
Genesis Pediatrics, LLC
01.2013 - 07.2017
CIRCULATION DESK ASSOCIATE
Chili Public Library
01.2007 - 01.2013
MERCHANDISE HANDLER
Cracker Barrel Old Country Store
01.2006 - 01.2013
BACHELOR OF ARTS - ENGLISH
Roberts Wesleyan College
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