Jessica Cain
Bristol,CT
Summary
Seasoned professional with a robust background in retail and real estate, notably at J.Jill and Coldwell Banker. Excelled in fostering customer relations and streamlining operations, achieving significant improvements in client satisfaction and team performance. Skilled in negotiation and problem-solving, adept at leading teams to exceed goals through effective communication and relationship management.
Overview
10
10
years of professional experience
Work History
Store Manager
J.Jill
07.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Real Estate Agent
Coldwell Banker
05.2014 - 07.2017
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Education
Associate Of Business Administration - Business Administration And Management
Central Connecticut State University
New Britain, CTSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Outstanding communication skills
- Team leadership and coaching
- Relationship building and management
- Vendor Management
Timeline
Store Manager
J.Jill
07.2017 - Current
Real Estate Agent
Coldwell Banker
05.2014 - 07.2017
Associate Of Business Administration - Business Administration And Management
Central Connecticut State University