Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Calderon

Amarillo,TX

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

13
13
years of professional experience

Work History

Receptionist

Associates In Pediatrics S.C
11.2023 - Current
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Call Center Representative

Associates in Pediatrics S.C
11.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Met customer call guidelines for service levels, handle time and productivity.

Teller

Wintrust Bank
10.2016 - 11.2019
  • Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Assisted customers with banking needs and inquiries.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Received loan and utility payments, sending funds to correct destinations.
  • Handled various accounting transactions.
  • Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained friendly and professional customer interactions.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Cashier

Village Fresh Market
07.2012 - 04.2015
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Education

High School Diploma -

Dundee Crown High School
Carpentersville, IL
05.2014

Skills

  • Typing Speed
  • Data Entry
  • Performance Improvement
  • Appointment Scheduling
  • Documentation
  • Organization skills
  • Team Collaboration
  • Visitor and Customer Relations
  • Computer Proficiency
  • Inventory Management
  • Customer and client relations
  • Clerical Support
  • Punctual and Reliable

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Receptionist

Associates In Pediatrics S.C
11.2023 - Current

Call Center Representative

Associates in Pediatrics S.C
11.2023 - Current

Teller

Wintrust Bank
10.2016 - 11.2019

Cashier

Village Fresh Market
07.2012 - 04.2015

High School Diploma -

Dundee Crown High School

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