Jessica CALKINS
Dallas ,CA
Summary
Dynamic and results-driven professional with extensive experience in executive support, operational management, and strategic planning. Proven ability to enhance organizational efficiency and drive business success through exceptional leadership and cross-functional collaboration. Adept at managing complex projects, optimizing processes, and implementing strategic initiatives. Strong track record of supporting C-level executives, leading teams, and fostering stakeholder relationships. Skilled in financial management, data analysis, and change management, with a focus on delivering high-impact results and supporting organizational growth.
Overview
12
12
years of professional experience
Work History
Executive Coordinator to the COO
QTC Inc
01.2023 - Current
- Strategic Performance Management: Developed and monitored performance metrics and KPIs, providing regular insights and updates to the COO and senior leadership to drive progress toward strategic objectives.
- Cross-Functional Leadership: Drove seamless coordination across 9 departments and 2 locations, facilitating collaboration to align teams with organizational goals and improve overall performance.
- Analytical Decision Support: Provided data-driven insights and recommendations to the COO, supporting critical decision-making and strategic planning.
- Operational Excellence: Identified and implemented process improvements to enhance productivity and streamline workflows, contributing to operational excellence.
- Stakeholder Relations: Fostered strong relationships with internal and external stakeholders, representing the C.O.O’s office and enhancing collaboration and partnerships.
Division Manager Coordinator
QTC Inc
10.2022 - 01.2023
- Operational Oversight: Managed daily operations for multiple divisions, optimizing processes and ensuring alignment with organizational goals to enhance overall efficiency and performance.
- Cross-Departmental Coordination: Facilitated effective communication and collaboration across 9 departments within 3 divisions, driving integration and synergy to achieve strategic objectives and resolve operational challenges.
- Performance Improvement Initiatives: Led initiatives to identify and implement process improvements, resulting in increased productivity and streamlined workflows across divisions.
Co Founder
Cool Deal LLC, E-commerce
07.2020 - 10.2021
- E-commerce Management: Oversaw the redesign and maintenance of the e-commerce website, improving user experience and increasing conversion rates by 40%.
- Data Analysis: Conducted detailed analysis of sales data and market trends, providing actionable insights that informed business decisions.
- Product Development: Led the development and launch of 5 new products, contributing to a 20% increase in the product portfolio.
- International Supplier Negotiations: Successfully negotiated contracts with suppliers in China and Madagascar, securing favorable terms and reducing procurement costs by 15% while ensuring timely delivery of high-quality products and ethically sourced.
Household Manager for UHNW Family
Private Family Client
10.2018 - 03.2020
- Project Management: Led and coordinated multiple household renovation projects, ensuring completion within budget and timelines.
- Financial Management: Managed annual household budget of $300,000, including expense tracking, financial reporting, and contract negotiations with service providers.
- Staff Supervision: Supervised a team of 6 household staff, including hiring, training, scheduling, and performance management.
Business Development Manager
La Poste, USPS
09.2015 - 10.2018
- Sales Strategy Implementation: Outperformed sales goals for the territory by 17%, resulting in an additional €154,000 in revenue.
- Team Leadership: Planned, directed, and coached sales training for 180 mailmen, resulting in a 63% increase in leads, with 50% converting into contracts.
- Industry Representation: Represented the company at trade association meetings, successfully achieving sales targets through strategic networking and presentations.
- Operational Briefing Lead: Managed the operational briefing section in the OBEYA room, streamlining team coordination and strategic objectives.
Executive Assistant CEO
Audi-Volkswagen dealerships
06.2012 - 01.2015
- Executive Scheduling: Managed the CEO’s calendar with precision, coordinating meetings and appointments to maximize executive efficiency and effectiveness, and managed more than 500 emails per day
- Administrative Efficiency: Delivered high-quality clerical and administrative support, including report and presentation preparation, streamlining operations and enhancing executive productivity
- Stakeholder Management: Act as a liaison between the executive team and key stakeholders, including vendors, clients, and internal teams, to support business relationships and operations.
- Policy and Procedure Development: Assist in the development and implementation of dealership policies and procedures, ensuring compliance and consistency across operations.
Education
Certificate Project Manager -
Coursera
Online09.2022
Bachelor of Business Administration - Business Administration And Management
Ker Lann
France 09.2018
Professional Certificate Trade Negociator -
AFPA
Paris, France09.2017
Administrative Assistant Certification - Specialized in Executive Support
AFPA
Paris, France09.2015
Skills
- Strategic Planning
- Operational Efficiency
- Leadership and Team Management
- Cross Functional Collaboration
- Stakeholder Engagement
- Financial Management
- Microsoft Office
- Project Management Software
- Tech-savviness
- CRM Management & Business Development
- Executive Support
- Project Management
Languages
French
Native or Bilingual
English
Native or Bilingual
Hobbies
- Professional Development: Actively pursue ongoing learning opportunities through workshops, courses, and industry seminars.
- Project Management for Non-Profits: Volunteer in project management roles, applying organizational skills to support charitable causes and community initiatives.
- Travel: Explore diverse cultures and regions.
- Reading: Engage in literature related to business, leadership, and personal growth, staying informed on industry trends and best practices.
- Networking Events: Participate in professional and industry events to build connections.
- Fitness and Yoga: Practice yoga and fitness regularly
Timeline
Executive Coordinator to the COO
QTC Inc
01.2023 - Current
Division Manager Coordinator
QTC Inc
10.2022 - 01.2023
Co Founder
Cool Deal LLC, E-commerce
07.2020 - 10.2021
Household Manager for UHNW Family
Private Family Client
10.2018 - 03.2020
Business Development Manager
La Poste, USPS
09.2015 - 10.2018
Executive Assistant CEO
Audi-Volkswagen dealerships
06.2012 - 01.2015
Certificate Project Manager -
Coursera
Bachelor of Business Administration - Business Administration And Management
Ker Lann
Professional Certificate Trade Negociator -
AFPA
Administrative Assistant Certification - Specialized in Executive Support
AFPA