Jessica Calkins
Store Manager
Kingsford,MI
Summary
Accomplished Store Manager with a proven track record at Shoe Dept, enhancing store performance through effective hourly shift management and operational budgeting. Excelled in fostering team collaboration and customer loyalty, significantly boosting sales. Skilled in multitasking and possessing outstanding communication abilities, adept at driving efficiency and reducing waste.
Overview
18
18
years of professional experience
Work History
Store Manager
Shoe Dept
05.2023 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
Key Holder
Shoe Dept
01.2019 - 05.2023
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Sales Associate
Shoe Dept
03.2018 - 01.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Closing Manager
Superior Bagel and Subs Llc
10.2016 - 03.2018
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Enhanced communication and partnership between staff and vendors.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Kitchen Manager
Romagnolies
07.2007 - 10.2016
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Education
High School Diploma - General Studies
Iron Mountain High School
300 West B St05.2007
Skills
- Hourly shift management
- Store operations oversight
- Promotional planning
- Operational budgeting
- Outstanding verbal and written communication skills
- Multitasking and organization
- Payroll management
Timeline
Store Manager
Shoe Dept
05.2023 - Current
Key Holder
Shoe Dept
01.2019 - 05.2023
Sales Associate
Shoe Dept
03.2018 - 01.2019
Closing Manager
Superior Bagel and Subs Llc
10.2016 - 03.2018
Kitchen Manager
Romagnolies
07.2007 - 10.2016
High School Diploma - General Studies
Iron Mountain High School
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