Jessica Callaway

• Balance Federal Reserve and Alloya Wires.
• Handle dormant accounts and escheat accounts as assigned.
• Process all check collection returns and adjustments.
• Process and monitor dormant accounts, keeping legal knowledge current.
• Issue Check or ACH stops.
• Q2 Wire Suspect Verifications
• Process Loan Payment Returns
• Process Automatic Payments for existing ACCU Loans.
• Process DNE and Death Reclaims.
• Research and Process SSA and ACCUITY Claims
• Balance, transfer and keep Alloya and Federal Reserve Bank in balance.
• Review and approve outgoing ACH Files
• Balance ACCU Internal TPS Accounts.
• Provide assistance and research to other departments at the Credit Union.

• Delivered exceptional service to members, managing 50–75 customer calls per day.

• Processes member transactions efficiently and accurately with personal care.
• Having a working knowledge of credit union deposit, savings, and loan products and all services.
• Performing advanced research on accounts and identifying and correcting member account problems.
• Maintains confidentiality of credit union and member records.
• Assisting the department with the training of new and existing team members and serves as a
role model.

• Analyzed member feedback to improve service offerings and streamline processes.

• Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
• Assisted customers in resolving account inquiries, enhancing overall client satisfaction.
• Maintained cash drawer accuracy, conducting daily audits to mitigate discrepancies.
• Trained new tellers on operational procedures.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

• Assisted stylists with client consultations and service preparations.
• Managed salon inventory, ensuring timely restocking of products and supplies.
• Maintained cleanliness and organization of workstations and salon areas.
• Scheduled appointments using salon management software to optimize booking efficiency.
• Provided exceptional customer service, enhancing client satisfaction and retention.
• Helped prepare clients for hair service.