Jessica Calma
Wailuku,HI
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
Lead/Health Information Management Supervisor
Malama I Ke Ola Health Center
Wailuku , HI
2023.08 - Current
- Directed and supervised team of 7 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Reviewed completed work to verify consistency, quality and conformance.
Medical Records and Health Information Technician
Malama I Ke Ola Health Center
Wailuku , HI
2020.08 - 2023.08
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Entered data into electronic health record systems to ensure accuracy and completeness of medical records.
- Scanned paper documents into electronic health record systems using document imaging software.
- Retrieved patient medical records upon request from physicians or other authorized personnel.
- Assisted with the release of confidential health information according to established procedures.
- Compiled statistical data for research studies or quality assurance purposes.
- Performed audits of medical records to identify discrepancies or errors in documentation or coding practices.
- Responded promptly to requests from insurance companies regarding patients' eligibility for coverage or services rendered.
- Answered questions from patients regarding their personal health information or billing inquiries.
- Provided technical support for computer applications related to clinical documentation systems.
- Educated staff on proper use of electronic health record systems and related policies and procedures.
- Analyzed data collected from various sources such as laboratory results, physician orders., for accuracy prior to entry into the system.
- Assisted with maintaining accurate inventories of medical supplies and equipment used in patient care areas.
Medical Assistant
Malama Ik
Wailuku , HI
2018.12 - 2020.08
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Dental Assistant
Garcia Dental, LLC.
Kihei , HI
2017.01 - 2018.12
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Education
Public Administration | Healthcare Administration
University of Hawaii - West Oahu
Kapolei, HI2024-01
Keaau High School
Keaau, HISkills
- Data Analytics
- Staff Management
- Process Improvement
- Inventory Control
- Strategic Planning
- Process Monitoring and Improvement
- Complex Problem-Solving
- Training and Mentoring
- Goal-Oriented
Timeline
Lead/Health Information Management Supervisor
Malama I Ke Ola Health Center
2023.08 - Current
Medical Records and Health Information Technician
Malama I Ke Ola Health Center
2020.08 - 2023.08
Medical Assistant
Malama Ik
2018.12 - 2020.08
Dental Assistant
Garcia Dental, LLC.
2017.01 - 2018.12
Public Administration | Healthcare Administration
University of Hawaii - West Oahu
Keaau High School
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