Jessica Calvert
Fairlawn,VA
Summary
Early career librarian and experienced student services professional with a passion for academic libraries. Dedicated to fostering an environment of holistic student success and engagement, with a particular interest in information literacy instruction for undergraduate students. Nominee for Virginia Tech's Academic Advising Initiatives 2025 Outstanding New Advisor award, brings a student-centered approach to reference and instruction.
Overview
4
4
years of professional experience
Work History
Student Services and Curriculum Coordinator
Virginia Tech College of Liberal Arts and Human Sc
07.2024 - Current
- Deliver accurate information and advice to a case load of 50 Liberal Arts Undecided (LAU) students about academic and support programs, course options, and policies and procedures
- Develop and instruct the First-Year Experience course for LAU students, including information literacy instruction and collaborating with campus partners as guest speakers
- Maintain and update student academic records in accordance with FERPA and confidentiality guidelines
- Coordinate the domestic transfer credit evaluation process at the college level
- Manage the curriculum approval process for all college curriculum actions using Courseleaf CIM
- Coordinate and maintain records of the college curriculum committee
- Provide exceptional customer service as part of the front office staff in-person, over the phone, and through email communications with faculty, staff, current and prospective students, and families
- Support the Associate Dean of Academic Affairs and centralized academic advisors with advising efforts and processes
- Collaborate with department heads, faculty, staff, students, and university personnel to create and update forms for undergraduate students
- Establish and process forms in DocuSign, Google Suite, Microsoft 365, and Adobe products, while adhering to university policies and FERPA guidelines
- Use and teach other university personnel how to use Banner, Courseleaf CIM, Slate, America To Go, Microsoft Sharepoint, and other university platforms
- Serve on search committees for positions across the college and as a member of groups such as the Advising Initiatives Group
Enrollment Services Specialist
Virginia Tech College of Liberal Arts and Human Sciences
01.2023 - 07.2024
- Provide exceptional customer service at the front desk, over the phone, and through email communications with faculty, staff, current and prospective students, and families
- Coordinated and led recruitment initiatives for prospective freshman and transfer students and families, including large weekend events such as Open House and Hokie Focus (admitted students' weekend)
- Support the Associate Dean of Academic Affairs and centralized academic advisors with advising efforts and processes
- Served as an interim Academic Advisor in the Department of Sociology for a full school year, including conducting meetings with students on Course Request, Add/Drop, and career and academic support services
- Collaborate with department heads, faculty, staff, students, and university personnel to create and update forms for undergraduate students
- Establish and process forms in DocuSign, Google Suite, Microsoft 365, and Adobe products, while adhering to university policies and FERPA guidelines
- Use and teach other staff members how to use Banner, BDM, Slate, America To Go, University Data Commons, and other university platforms
- Serve on search committees for positions across the college, and a member of groups such as the Advising Initiatives Group
Technical Writer I
Sierra Nevada Corporation
06.2020 - 01.2023
- Wrote, edited, and maintained instructions for systems throughout a variety of maintenance manuals
- Collaborated with engineers across disciplines on technical documentation and client needs
- Assisted Senior Technical Writer with research that supports all processes, procedures, meetings, and client support
- Provided feedback and additional support for fellow technical writers' work and programs
Education
Master of Library and Information Science -
Louisiana State University
Baton-Rouge, LA05.2024
Bachelor of Arts - Professional And Technical Writing, Literature And Language
Virginia Polytechnic Institute And State University
Blacksburg, VA05.2021
Skills
- CliftonStrengths: Input, Adaptability, Empathy, Developer, Positivity
- Verbal and written communication
- Student engagement
- Strong organization
- Student support
- Teamwork and collaboration
- Relationship building
Professional Organizations
- American Library Associate, 2024 (Library Instruction Roundtable, New Member Roundtable, Rainbow Round Table)
- Association of College and Research Libraries, 2024 (College Libraries, Distance and Online Learning, Instruction, Literatures in English, University Libraries sections)
- Reference and User Services Association, 2024 (Collection Development and Evaluation, Reference Services, Sharing and Transforming Access to Resources sections)
Timeline
Student Services and Curriculum Coordinator
Virginia Tech College of Liberal Arts and Human Sc
07.2024 - Current
Enrollment Services Specialist
Virginia Tech College of Liberal Arts and Human Sciences
01.2023 - 07.2024
Technical Writer I
Sierra Nevada Corporation
06.2020 - 01.2023
Master of Library and Information Science -
Louisiana State University
Bachelor of Arts - Professional And Technical Writing, Literature And Language
Virginia Polytechnic Institute And State University
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