Jessica Camburn
Quakertown,PA
Summary
Dynamic and patient-focused professional with extensive experience in dental and customer service roles, notably at Dental Excellence of Hatfield. Excelled in patient services and dental radiography, enhancing patient satisfaction and efficiency. Demonstrated exceptional multitasking capability and phone etiquette, significantly improving office operations and patient communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Dental Excellence of Hatfield
12.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
Bartender
Odd Logic Brewing Company
11.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Dental Front Office Receptionist
Advanced Oral Dynamics
03.2024 - 11.2024
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
Dental Assistant
Dresher Family Dental Care
01.2019 - 03.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Server
Allstarz Sports Bar and Restaurant
01.2015 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Dietary Aide
Pennsburg Manor
06.2009 - 06.2014
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Education
Biology
Gettysburg College
Gettysburg, PAHealth Sciences
Bucks County Community College
Newtown, PA01-2025
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Insurance verification
- Patient services
- Dental radiography
- Appointment confirmation
- Customer service
- CPR certified
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Dental Front Office Receptionist
Advanced Oral Dynamics
03.2024 - 11.2024
Dental Receptionist
Dental Excellence of Hatfield
12.2023 - Current
Bartender
Odd Logic Brewing Company
11.2019 - Current
Dental Assistant
Dresher Family Dental Care
01.2019 - 03.2024
Server
Allstarz Sports Bar and Restaurant
01.2015 - 07.2019
Dietary Aide
Pennsburg Manor
06.2009 - 06.2014
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Biology
Gettysburg College
Health Sciences
Bucks County Community College
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