Jessica Cammarano
Wakefield,MA
Summary
Detail-oriented Microsoft Cloud Support Engineer experienced in troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player who's skilled at maintaining positive communication even in stressful situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Microsoft Cloud Engineer
Rutter Networking Technologies
01.2021 - Current
- Manage client relationships and execute all Microsoft-related deliverables across managed services accounts
- Conduct monthly account reviews to suggest enhancements to Microsoft environment to be more cost efficient and secure
- Present quarterly Zero Trust reviews to align cloud environments with Microsoft’s preferred security model
- Investigate and solve Microsoft-related support tickets
- Collaborate with sales team to drive new business by conducting discovery meetings with potential new clients
- Conduct discovery meetings with potential new clients to examine existing Microsoft environment and present on suggested improvements
- Achieved and maintained certification in MS-900: Fundamentals, MS-100: Identity and Services, MS-203: Messaging Administrator & Associate and scheduled certification exam for MS-102: Microsoft 365 Administrator
Paralegal
Michienzie & Sawin, LLC
06.2019 - 12.2020
- Researched bankruptcy databases in Pacer (Public Access to Court Electronic Records) to analyze and track bankruptcy statuses
- Scheduled and organized foreclosure auction dates using Microsoft Outlook while collaborating with attorneys and auctioneers
- Used Excel to maintain 10 caseload databases to schedule and organize case events and prevent operational delays
- Drafted and mailed motions for the Foreclosure, Bankruptcy, and Litigation departments
Paralegal Intern
Michienzie & Sawin, LLC
12.2018 - 01.2019
- Diagnosed and solved on-site IT issues for attorneys and paralegals using an iterative and efficient problem-solving method
- Sorted and packaged hundreds of correspondence documents into an internal court docket with a chronological index
President of Inter-Residential Housing Association
Fairfield University
01.2017 - 09.2018
- Managed and organized a 15-member organization to organize and host 5 community events for 500 cumulative participants
- Allocated and maintained a $5,000 budget per event to maximize user experience and retention and to minimize expenses
- Planned and presented an event budget plan to the Head of Fairfield Residence Life to source $25k for our association
Education
Bachelor of Arts - Major in Politics; Minor in History
Fairfield University
Fairfield, CT05.2019
Skills
- Microsoft 365
- Entra ID
- PowerShell
- Active Directory
- Azure
- DNS
- Avanan
- BitTitan
- Lionguard
- ThreatLocker
- DUO
- 1Password
Relevant Skills
- Serves as the direct client liaison for support and strategic initiatives related to all aspects of Microsoft 365
- Strives to align Microsoft client environments with a Zero Trust security model, while increasing productivity and being cost effective
- Collaborates and prepares technical documentation for client education, sales initiatives, and internal knowledge base
- Knowledge of Azure, Intune, Microsoft Entra, Active Directory, DNS, Group Policies, Privileged Identity Management (PIM), and Privileged Access Management (PAM)
Professional Skills
- Technical Writing
- Consulting
- Problem Solving
- Active Listening
- Communication
- Time Management
Certification
MS-900 (2023), MS-100 (2021), MS-203 (2021), Notary Public (2020)
Volunteer Work
Operation Hope Fairfield, CT
Volunteer September 2018 – June 2019
● Collaborated with the Head Organizer to prep and plan upcoming meals for the year to efficiently feed community members
● Allocated a budget and delegated shopping tasks amongst 5 people to purchase, consolidate, and cook deliverable meals
Timeline
Microsoft Cloud Engineer
Rutter Networking Technologies
01.2021 - Current
Paralegal
Michienzie & Sawin, LLC
06.2019 - 12.2020
Paralegal Intern
Michienzie & Sawin, LLC
12.2018 - 01.2019
President of Inter-Residential Housing Association
Fairfield University
01.2017 - 09.2018
Bachelor of Arts - Major in Politics; Minor in History
Fairfield University
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