Jessica Cammarata
Sevierville,TN
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse
Fort Sanders Regional Medical Center
02.2024 - Current
- Educated family members and caregivers on patient care instructions.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Medication administration
- G tubes, peg tubes, j tubes, NG tubes, dobhoffs, tube feeds/TPN
- Ostomy care, central line care
- Coordinating care between physicians, case workers, PT, dietitians, wound care team, IVR, telemetry and other specialty teams
- Taking report from ED, PACU, and direct admits
- Assessments and continued care evaluations
- CIWA, post fall protocols, AMA, suicide watch, restraint use and monitoring, sitter/virtual sitter, post dialysis vs
- Blood, platelets, IVIG infusions and corresponding vs/charting
- Epidural management, PCA pumps, morphine drips, heparin drips
- Hospice and palliative care, patient death and postmortem care
- Rapid response/code blue
- Transferring to ICU and bedside report
- Reporting staffing issues to house supervisor
Behavioral Health Claims Adjuster
Optum
06.2017 - 08.2024
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Education
BSN - Nursing
East Tennessee State University
Johnson City, TN12.2023
Psychology - Psychology
Columbia State Community College
Columbia, TN12.2020
Skills
- Patient and family advocacy
- Clinical judgment
- Strong Clinical Judgment
- Compassion and Empathy
Certification
BLS
Timeline
Registered Nurse
Fort Sanders Regional Medical Center
02.2024 - Current
Behavioral Health Claims Adjuster
Optum
06.2017 - 08.2024
BLS
BSN - Nursing
East Tennessee State University
Psychology - Psychology
Columbia State Community College