JESSICA CAMP
Healthcare Director
Bolingbrook,Illinois
Summary
Highly skilled and enthusiastic healthcare director with more than 10 years of experience managing operations in patient-centric offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient healthcare staff. Contribute to high-volume practices by providing exceptional customer service.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Director of Operations
Element RCM
03.2022 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and guided revenue cycle operations.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Oversaw day-to-day production activities in accordance with business objectives.
- Assign (or re-assign) work across teams on a daily, weekly, monthly, quarterly, and annual basis
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Set and communicate individual and team KPI goals & measure performance against those goals
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Documented Standard Operating Procedures (SOPs) that were consistent with RCM best practices, HIPAA, state/federal regulations, and labor regulations
- Support Element's sales team by overseeing teams’ execution of projects that move prospective Element customers through the sales pipeline
- Responsible for Element customers achieving expectations of world-class experience
- Measure customer experience and respond to feedback
Director Of Operations
Behavioral Perspective Inc
03.2021 - 03.2022
- Directed company operations, supplying effective procedural solutions and cost-effective management of resources while promoting revenue, profitability, and production growth
- Supplied extensive training to employees and explained corporate policies and processes
- Demonstrated excellent network and relationship building with both employees and clients
- Served as key corporate representative, consulting with multiple departments in support of operational excellence
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision
- Created and implemented escalation procedures to resolve time-sensitive issues efficiently and successfully
- Collaborated with the Vice President of Operations to develop new process improvements enabling company to meet business objectives
- Supplied exceptional leadership in project development
Operations Development Manager
Behavioral Perspective Inc
12.2019 - 03.2021
- Represented integrity and professionalism in business, serving as mentor and role model to staff
- Evaluated financial statements and P&L reports to monitor departmental performance to devise solutions for improvement and cost reduction
- Trained over 135 employees on business principles, best practices, protocol, and system usage
- Identified client, business, and operational needs and introduced services to supply solutions
- Assessed team skills, identifying, and targeting areas for improvement
- Identified and solved complex strategy problems to drive organizational goals
- Spearheaded launch of company phone systems from concept to completion
- Monitored metrics to verify asset stability and effectiveness in strategies designed to increase profit margin
- Motivated employees to share ideas and feedback
Office Manager
Aspen Dental
04.2018 - 12.2019
- Evaluated and identified ineffective workflow processes to devise and implement solutions achieving greater productivity and personnel performance
- Boosted revenue, utilizing highly proficient collection methods while adhering to regulatory compliance protocol
- Trained 10 employees on best practices and protocol while managing teams to ensure optimal productivity
- Managed daily operations within dental office by supporting continuous delivery of excellent services and care
- Coordinated payment with insurance companies and discussed dental benefits with patients
- Successfully achieved production goals set forth by corporate, which increased office's overall revenue by 18%
- Assisted dentist in helping patients determine optimal treatment options
- Conducted financial consultations with patient and set up payment plans
- Managed physician calendar, including scheduling patient appointments and procedures
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy dental office with 2 providers
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration
Center Manager
MedExpress Urgent Care
06.2017 - 04.2018
- Played a key role in launching first center in northern Illinois which has grown to four centers
- Facilitated orientations, training, and staff support for all operating clinics
- Introduced new departmental policies and oriented staff to facilitate adoption of changes
- Coordinate weekly work schedules for all administration and clinical employees
- Created on-boarding program for new staff members, training in customer service and billing procedures
- Developed and initiated departmental goals, standards of performance, policies, and procedures
- Established standards for selection, promotion, and termination of staff
- Employed data security methods to keep patient information confidential when reviewing clinic records
- Supervised 12 staff members and provided periodic performance evaluations
- Managed overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance
- Oversaw clinical operations and procedures while remaining current of federal and state regulations to ensure organization processes were fully compliant with new healthcare law requirements
- Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, and OSHA
- Administered financial operations, including budget development, expenditure authorization, accounting, and financial reporting.
Programs and Events Manager
Kenilworth Park District
07.2016 - 06.2017
- Implemented large-scale cultural event productions to appeal to high-profile, international, and governmental clients Selected event materials which aligned with clients' requests and vision
- Assessed events planning services and related costs, capitalizing opportunities to cut costs and drive revenue generation
- Gathered event requirements, including venues, budgets, guest lists, catering, and event timelines through face-to-face client meetings
- Organized corporate events, including luncheons and dinners, conferences, and special events
- Administered contracts to deliver outstanding vendor coordination, timeline development, budgeting and day- of coordination services
- Managed contract signing, fee collection, business accounts payable and receivable functions, and event booking activities
- Managed all social media programs, including Internet forums, blogs, social networking applications and message boards
- Wrote newsletter marketing copy and presentation materials for special projects
- Planned and publicized events, including negotiating vendor contracts and designing promotional materials
Clinical Administrator
MRI of River North
06.2014 - 06.2016
Speech Pathologist Assistant
Ochs Speech Pathology Services
08.2012 - 06.2014
Education
Master of Science - Healthcare Administration
University of St. Francis
08.2012 - 05.2014
Bachelor of Science - Speech And Hearing Sciences
Southern Illinois University
08.2007 - 05.2011
Skills
Process improvements
Accomplishments
- Promoted from Operations Development Manager to Director of Operations, within 12-months of employment
- Launched company-wide communications system from concept to completion
- Created & managed highly detailed company realignment that significantly impacted efficiency and improved operations
Timeline
Director of Operations
Element RCM
03.2022 - Current
Director Of Operations
Behavioral Perspective Inc
03.2021 - 03.2022
Operations Development Manager
Behavioral Perspective Inc
12.2019 - 03.2021
Office Manager
Aspen Dental
04.2018 - 12.2019
Center Manager
MedExpress Urgent Care
06.2017 - 04.2018
Programs and Events Manager
Kenilworth Park District
07.2016 - 06.2017
Clinical Administrator
MRI of River North
06.2014 - 06.2016
Master of Science - Healthcare Administration
University of St. Francis
08.2012 - 05.2014
Speech Pathologist Assistant
Ochs Speech Pathology Services
08.2012 - 06.2014
Bachelor of Science - Speech And Hearing Sciences
Southern Illinois University
08.2007 - 05.2011
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